Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 11, 1:55 PMChatbotHR ChatbotJPM-204214OtherResolved by Agent0:59
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Reviewed referral bonus program details
Jul 11, 1:39 PMChatbotHR ChatbotJPM-203655Retirement PlanResolved by Agent2:44
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Reviewed catch-up contribution eligibility
Jul 11, 1:39 PMChatbotHR ChatbotJPM-200195PTO BalanceResolved by Agent2:40
Email
Provided breakdown of used and pending PTO for current year
Jul 11, 12:36 PMOutboundHR Outbound VoiceJPM-201821Paycheck QuestionResolved by Agent7:17
Email
Confirmed next pay date and direct deposit details
Jul 11, 12:29 PMInboundHR Voice AssistantJPM-201745Relocation StatusResolved by Agent4:39
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Provided status update on Cartus relocation case
Jul 11, 10:13 AMOutboundHR Outbound VoiceJPM-202571Relocation StatusResolved by Agent5:32
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Explained gross-up estimate for interstate move
Jul 11, 10:12 AMChatbotHR ChatbotJPM-208941Paycheck QuestionResolved by Agent2:33
Email
Explained last paycheck net amount and deductions
Jul 11, 9:30 AMInboundHR Voice AssistantJPM-209578Retirement PlanResolved by Agent5:40
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Reviewed catch-up contribution eligibility
Jul 11, 8:35 AMInboundHR Voice AssistantJPM-207499Address ChangeResolved by Agent7:14
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Reviewed emergency contact update process
Jul 11, 8:06 AMChatbotHR ChatbotJPM-202396PTO BalanceResolved by Agent2:49
Email
Provided breakdown of used and pending PTO for current year
Jul 11, 7:36 AMInboundHR Voice AssistantJPM-207694Benefits EnrollmentResolved by Agent7:31
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Explained open enrollment window for medical plans
Jul 11, 7:19 AMChatbotHR ChatbotJPM-208428PTO BalanceResolved by Agent2:22
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Confirmed PTO balance before vacation request submission
Jul 11, 7:09 AMInboundHR Voice AssistantJPM-207597ImmigrationResolved by Agent4:51
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Provided contact for immigration specialist
Jul 11, 6:56 AMOutboundHR Outbound VoiceJPM-208149PTO BalanceResolved by Agent9:05
Email
Provided breakdown of used and pending PTO for current year
Jul 11, 6:32 AMChatbotHR ChatbotJPM-202228Benefits EnrollmentResolved by Agent1:05
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Explained open enrollment window for medical plans
Jul 11, 5:42 AMChatbotHR ChatbotJPM-204407PTO BalanceResolved by Agent1:46
Email
Walked employee through PTO carryover policy for end of year
Jul 11, 5:04 AMInboundHR Voice AssistantJPM-206903Benefits EnrollmentResolved by Agent4:01
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Compared PPO and HDHP plan tiers for employee
Jul 11, 4:16 AMInboundHR Voice AssistantJPM-207167OtherResolved by Agent3:07
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Explained wellness stipend reimbursement process
Jul 11, 4:00 AMInboundHR Voice AssistantJPM-206882Benefits EnrollmentResolved by Agent6:43
Email
Explained open enrollment window for medical plans
Jul 11, 3:54 AMInboundHR Voice AssistantJPM-200666PTO BalanceResolved by Agent6:05
Email
Provided breakdown of used and pending PTO for current year
Jul 11, 3:45 AMOutboundHR Outbound VoiceJPM-203022Paycheck QuestionResolved by Agent5:25
Email
Clarified tax withholding change after recent move
Jul 11, 2:16 AMInboundHR Voice AssistantJPM-200380PTO BalanceResolved by Agent5:22
Email
Walked employee through PTO carryover policy for end of year
Jul 11, 2:10 AMChatbotHR ChatbotJPM-209304PTO BalanceResolved by Agent2:34
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 11, 1:41 AMInboundHR Voice AssistantJPM-200533PTO BalanceResolved by Agent3:03
Email
Explained PTO accrual for new hires in first year
Jul 11, 1:16 AMInboundHR Voice AssistantJPM-200814OtherResolved by Agent7:05
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Explained remote work guidelines policy
Jul 11, 12:56 AMOutboundHR Outbound VoiceJPM-205464Retirement PlanResolved by Agent3:57
Email
Confirmed beneficiary designation update
Jul 10, 11:55 PMInboundHR Voice AssistantJPM-203137PTO BalanceResolved by Agent9:00
Email
Provided breakdown of used and pending PTO for current year
Jul 10, 11:36 PMInboundHR Voice AssistantJPM-204596Relocation StatusResolved by Agent3:47
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Explained gross-up estimate for interstate move
Jul 10, 11:27 PMInboundHR Voice AssistantJPM-205183Manager ApprovalResolved by Agent5:29
Teams
Explained delegate approval option for absent manager
Jul 10, 10:32 PMChatbotHR ChatbotJPM-203775Paycheck QuestionResolved by Agent1:10
Email
Clarified tax withholding change after recent move
Jul 10, 10:21 PMChatbotHR ChatbotJPM-207290OtherResolved by Agent2:53
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Explained wellness stipend reimbursement process
Jul 10, 10:19 PMInboundHR Voice AssistantJPM-206718ImmigrationResolved by Agent9:00
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Discussed sponsorship paperwork deadline
Jul 10, 9:07 PMChatbotHR ChatbotJPM-200228PTO BalanceResolved by Agent1:59
Email
Explained PTO accrual for new hires in first year
Jul 10, 8:51 PMInboundHR Voice AssistantJPM-207032PTO BalanceResolved by Agent6:33
Email
Confirmed PTO balance before vacation request submission
Jul 10, 8:20 PMChatbotHR ChatbotJPM-208213Benefits EnrollmentResolved by Agent2:45
Email
Explained open enrollment window for medical plans
Jul 10, 7:40 PMInboundHR Voice AssistantJPM-206661Address ChangeResolved by Agent6:59
Email
Confirmed payroll tax jurisdiction change after address update
Jul 10, 6:18 PMChatbotHR ChatbotJPM-209022Relocation StatusResolved by Agent2:18
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Provided status update on Cartus relocation case
Jul 10, 6:01 PMChatbotHR ChatbotJPM-207107Paycheck QuestionResolved by Agent0:53
Email
Explained last paycheck net amount and deductions
Jul 10, 5:53 PMInboundHR Voice AssistantJPM-209809OtherResolved by Agent3:25
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Reviewed tuition reimbursement eligibility
Jul 10, 5:31 PMChatbotHR ChatbotJPM-209584Address ChangeResolved by Agent2:50
Email
Confirmed payroll tax jurisdiction change after address update
Jul 10, 5:24 PMInboundHR Voice AssistantJPM-206896ImmigrationResolved by Agent6:39
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Discussed sponsorship paperwork deadline
Jul 10, 5:22 PMChatbotHR ChatbotJPM-207197Manager ApprovalResolved by Agent1:41
Teams
Explained delegate approval option for absent manager
Jul 10, 5:00 PMInboundHR Voice AssistantJPM-203002Paycheck QuestionResolved by Agent4:40
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Explained last paycheck net amount and deductions
Jul 10, 4:48 PMInboundHR Voice AssistantJPM-206952Address ChangeResolved by Agent4:50
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Confirmed payroll tax jurisdiction change after address update
Jul 10, 3:28 PMChatbotHR ChatbotJPM-207500Manager ApprovalResolved by Agent2:27
Teams
Reviewed steps to escalate a stalled approval
Jul 10, 3:15 PMInboundHR Voice AssistantJPM-202800Address ChangeResolved by Agent5:01
Email
Updated address in Workday after relocation
Jul 10, 1:29 PMChatbotHR ChatbotJPM-207079Retirement PlanResolved by Agent0:45
Email
Reviewed catch-up contribution eligibility
Jul 10, 12:55 PMInboundHR Voice AssistantJPM-203949Workday Login IssueResolved by Agent5:11
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Confirmed Workday SSO outage and provided expected resolution
Jul 10, 12:29 PMInboundHR Voice AssistantJPM-209201Paycheck QuestionResolved by Agent6:20
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Explained last paycheck net amount and deductions
Jul 10, 12:26 PMOutboundHR Outbound VoiceJPM-203750Retirement PlanResolved by Agent6:14
Email
Walked through rollover options from previous employer
Page 14 · 50 sessions
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