Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 7:15 PMInboundHR Voice AssistantJPM-201518Paycheck QuestionCaller Disconnected5:55
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Explained last paycheck net amount and deductions
Jul 26, 11:25 AMChatbotHR ChatbotJPM-205140ImmigrationCaller Disconnected2:18
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Provided contact for immigration specialist
Jul 24, 3:48 PMOutboundHR Outbound VoiceJPM-203959ImmigrationCaller Disconnected4:03
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Confirmed status of permanent residency application
Jul 23, 8:29 PMInboundHR Voice AssistantJPM-204256Paycheck QuestionCaller Disconnected3:50
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Confirmed next pay date and direct deposit details
Jul 22, 11:23 PMChatbotHR ChatbotJPM-200850OtherCaller Disconnected2:22
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Reviewed tuition reimbursement eligibility
Jul 22, 8:36 PMInboundHR Voice AssistantJPM-207655Benefits EnrollmentCaller Disconnected7:04
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Compared PPO and HDHP plan tiers for employee
Jul 22, 6:00 PMChatbotHR ChatbotJPM-205906Paycheck QuestionCaller Disconnected0:58
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Walked through pay stub line items
Jul 22, 12:35 AMInboundHR Voice AssistantJPM-201405Manager ApprovalCaller Disconnected8:46
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Explained delegate approval option for absent manager
Jul 21, 9:26 PMChatbotHR ChatbotJPM-201926OtherCaller Disconnected1:22
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Reviewed referral bonus program details
Jul 21, 12:27 AMInboundHR Voice AssistantJPM-205514Relocation StatusCaller Disconnected3:14
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Provided counselor contact info for relocation questions
Jul 20, 5:08 AMChatbotHR ChatbotJPM-205814Relocation StatusCaller Disconnected2:18
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Confirmed housing package cap and temporary lodging end date
Jul 18, 12:21 PMChatbotHR ChatbotJPM-207126Relocation StatusCaller Disconnected1:40
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Confirmed housing package cap and temporary lodging end date
Jul 18, 9:36 AMChatbotHR ChatbotJPM-202186Workday Login IssueCaller Disconnected1:40
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Helped employee access Workday timesheet submission
Jul 17, 12:03 PMChatbotHR ChatbotJPM-203527Benefits EnrollmentCaller Disconnected2:45
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Helped employee compare plan options for upcoming enrollment
Jul 17, 5:02 AMChatbotHR ChatbotJPM-209877ImmigrationCaller Disconnected2:22
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Confirmed status of permanent residency application
Jul 15, 11:09 AMChatbotHR ChatbotJPM-205263OtherCaller Disconnected1:07
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Explained wellness stipend reimbursement process
Jul 14, 10:41 PMInboundHR Voice AssistantJPM-204695Benefits EnrollmentCaller Disconnected7:01
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Reviewed dependent coverage rules after life event
Jul 13, 12:45 AMOutboundHR Outbound VoiceJPM-209082Address ChangeCaller Disconnected8:55
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Walked through Workday personal information edit flow
Jul 10, 2:38 PMInboundHR Voice AssistantJPM-202089Workday Login IssueCaller Disconnected4:19
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Helped employee access Workday timesheet submission
Jul 10, 7:34 AMChatbotHR ChatbotJPM-204970ImmigrationCaller Disconnected2:54
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Walked through I-9 reverification requirements
Jul 10, 3:43 AMInboundHR Voice AssistantJPM-207780OtherCaller Disconnected6:12
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Walked through commuter benefits enrollment
Jul 9, 1:12 PMChatbotHR ChatbotJPM-201865Retirement PlanCaller Disconnected1:26
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Confirmed beneficiary designation update
Jul 9, 11:24 AMOutboundHR Outbound VoiceJPM-203830Retirement PlanCaller Disconnected5:00
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Explained retirement contribution change for next pay period
Jul 8, 2:33 PMChatbotHR ChatbotJPM-208559Workday Login IssueCaller Disconnected0:52
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Diagnosed multi-factor authentication issue with Workday
Jul 7, 4:09 PMInboundHR Voice AssistantJPM-208136Paycheck QuestionCaller Disconnected6:54
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Clarified one-time bonus payment timing
Jul 6, 9:32 PMChatbotHR ChatbotJPM-200057OtherCaller Disconnected2:29
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Walked through commuter benefits enrollment
Jul 6, 7:35 AMOutboundHR Outbound VoiceJPM-204113Retirement PlanCaller Disconnected8:04
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Walked through rollover options from previous employer
Jul 5, 9:58 PMChatbotHR ChatbotJPM-207539OtherCaller Disconnected2:40
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Walked through commuter benefits enrollment
Jul 3, 6:11 AMChatbotHR ChatbotJPM-204381Paycheck QuestionCaller Disconnected1:43
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Explained last paycheck net amount and deductions
Jul 2, 9:44 AMInboundHR Voice AssistantJPM-204499Manager ApprovalCaller Disconnected6:28
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Sent manager notification for pending approval
Jul 2, 8:42 AMInboundHR Voice AssistantJPM-204476OtherCaller Disconnected3:15
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Reviewed referral bonus program details
Jul 1, 5:54 PMChatbotHR ChatbotJPM-209100Paycheck QuestionCaller Disconnected2:50
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Clarified one-time bonus payment timing
Jul 1, 4:58 AMOutboundHR Outbound VoiceJPM-206988Relocation StatusCaller Disconnected8:50
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Explained gross-up estimate for interstate move
Jun 30, 9:16 PMOutboundHR Outbound VoiceJPM-207009Paycheck QuestionCaller Disconnected9:48
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Clarified tax withholding change after recent move
Jun 30, 3:57 PMChatbotHR ChatbotJPM-200682Address ChangeCaller Disconnected2:22
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Updated address in Workday after relocation
Jun 30, 3:54 PMInboundHR Voice AssistantJPM-206834Benefits EnrollmentCaller Disconnected8:35
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Explained open enrollment window for medical plans
Jun 30, 3:50 AMChatbotHR ChatbotJPM-201910ImmigrationCaller Disconnected2:21
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Provided contact for immigration specialist
Jun 30, 2:03 AMChatbotHR ChatbotJPM-201558Address ChangeCaller Disconnected2:12
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Confirmed payroll tax jurisdiction change after address update
Jun 29, 2:36 PMChatbotHR ChatbotJPM-209534Relocation StatusCaller Disconnected1:45
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Explained gross-up estimate for interstate move
Jun 26, 9:09 PMInboundHR Voice AssistantJPM-209550Manager ApprovalCaller Disconnected7:18
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Reviewed steps to escalate a stalled approval
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