| Jul 26, 7:14 PM | Inbound | HR Voice Assistant | JPM-201518 | Paycheck Question | Caller Disconnected | 5:55 | — | Explained last paycheck net amount and deductions |
| Jul 26, 11:24 AM | Chatbot | HR Chatbot | JPM-205140 | Immigration | Caller Disconnected | 2:18 | — | Provided contact for immigration specialist |
| Jul 24, 3:47 PM | Outbound | HR Outbound Voice | JPM-203959 | Immigration | Caller Disconnected | 4:03 | — | Confirmed status of permanent residency application |
| Jul 23, 8:28 PM | Inbound | HR Voice Assistant | JPM-204256 | Paycheck Question | Caller Disconnected | 3:50 | — | Confirmed next pay date and direct deposit details |
| Jul 22, 11:22 PM | Chatbot | HR Chatbot | JPM-200850 | Other | Caller Disconnected | 2:22 | — | Reviewed tuition reimbursement eligibility |
| Jul 22, 8:35 PM | Inbound | HR Voice Assistant | JPM-207655 | Benefits Enrollment | Caller Disconnected | 7:04 | — | Compared PPO and HDHP plan tiers for employee |
| Jul 22, 5:59 PM | Chatbot | HR Chatbot | JPM-205906 | Paycheck Question | Caller Disconnected | 0:58 | — | Walked through pay stub line items |
| Jul 22, 12:34 AM | Inbound | HR Voice Assistant | JPM-201405 | Manager Approval | Caller Disconnected | 8:46 | — | Explained delegate approval option for absent manager |
| Jul 21, 9:26 PM | Chatbot | HR Chatbot | JPM-201926 | Other | Caller Disconnected | 1:22 | — | Reviewed referral bonus program details |
| Jul 21, 12:27 AM | Inbound | HR Voice Assistant | JPM-205514 | Relocation Status | Caller Disconnected | 3:14 | — | Provided counselor contact info for relocation questions |
| Jul 20, 5:07 AM | Chatbot | HR Chatbot | JPM-205814 | Relocation Status | Caller Disconnected | 2:18 | — | Confirmed housing package cap and temporary lodging end date |
JP MorganHR Operations Analytics