Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 2, 10:01 PMOutboundHR Outbound VoiceJPM-204592Benefits EnrollmentResolved by Agent5:23
Email
Compared PPO and HDHP plan tiers for employee
Jul 2, 4:15 PMOutboundHR Outbound VoiceJPM-208506Relocation StatusResolved by Agent6:58
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Reviewed timing of household goods shipment
Jul 2, 2:58 PMOutboundHR Outbound VoiceJPM-208906Relocation StatusResolved by Agent4:40
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Provided status update on Cartus relocation case
Jul 2, 12:48 PMOutboundHR Outbound VoiceJPM-206988Relocation StatusCaller Disconnected8:50
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Explained gross-up estimate for interstate move
Jul 2, 11:58 AMOutboundHR Outbound VoiceJPM-202910ImmigrationTransferred to Mobility6:40
Teams
Walked through I-9 reverification requirements
Jul 2, 11:42 AMOutboundHR Outbound VoiceJPM-205893Workday Login IssueResolved by Agent5:44
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Diagnosed multi-factor authentication issue with Workday
Jul 2, 7:24 AMOutboundHR Outbound VoiceJPM-200439PTO BalanceResolved by Agent4:52
Email
Explained PTO accrual for new hires in first year
Jul 2, 5:58 AMOutboundHR Outbound VoiceJPM-203965Benefits EnrollmentResolved by Agent7:35
Email
Helped employee compare plan options for upcoming enrollment
Jul 2, 5:34 AMOutboundHR Outbound VoiceJPM-204735OtherKnowledge Gap5:37
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Walked through commuter benefits enrollment
Jul 2, 5:06 AMOutboundHR Outbound VoiceJPM-207009Paycheck QuestionCaller Disconnected9:48
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Clarified tax withholding change after recent move
Jul 2, 4:34 AMOutboundHR Outbound VoiceJPM-200953Benefits EnrollmentTransferred to Mobility4:57
Teams
Helped employee compare plan options for upcoming enrollment
Jul 2, 4:09 AMOutboundHR Outbound VoiceJPM-202949Retirement PlanResolved by Agent4:37
Email
Explained employer match and vesting schedule
Jul 2, 2:57 AMOutboundHR Outbound VoiceJPM-203462OtherResolved by Agent4:13
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Walked through commuter benefits enrollment
Jul 1, 11:31 PMOutboundHR Outbound VoiceJPM-205642PTO BalanceResolved by Agent4:20
Email
Explained PTO accrual for new hires in first year
Jul 1, 9:48 PMOutboundHR Outbound VoiceJPM-209171Address ChangeResolved by Agent7:07
Email
Confirmed payroll tax jurisdiction change after address update
Jul 1, 7:32 PMOutboundHR Outbound VoiceJPM-207472Benefits EnrollmentResolved by Agent6:45
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Compared PPO and HDHP plan tiers for employee
Jul 1, 5:28 PMOutboundHR Outbound VoiceJPM-200721OtherResolved by Agent3:42
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Explained wellness stipend reimbursement process
Jul 1, 3:50 PMOutboundHR Outbound VoiceJPM-200940Retirement PlanResolved by Agent8:02
Email
Reviewed catch-up contribution eligibility
Jul 1, 3:38 PMOutboundHR Outbound VoiceJPM-206481Paycheck QuestionTransferred to Mobility3:34
Teams
Confirmed next pay date and direct deposit details
Jul 1, 12:51 PMOutboundHR Outbound VoiceJPM-202024Manager ApprovalResolved by Agent3:35
Teams
Sent manager notification for pending approval
Jul 1, 12:01 PMOutboundHR Outbound VoiceJPM-204405Manager ApprovalResolved by Agent9:13
Teams
Sent manager notification for pending approval
Jul 1, 11:52 AMOutboundHR Outbound VoiceJPM-205295Relocation StatusResolved by Agent5:09
—
Explained gross-up estimate for interstate move
Jul 1, 7:37 AMOutboundHR Outbound VoiceJPM-209697PTO BalanceResolved by Agent8:56
Email
Explained PTO accrual for new hires in first year
Jul 1, 5:23 AMOutboundHR Outbound VoiceJPM-206883Address ChangeResolved by Agent8:30
Email
Reviewed emergency contact update process
Jul 1, 1:18 AMOutboundHR Outbound VoiceJPM-202731Workday Login IssueKnowledge Gap5:53
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Helped employee access Workday timesheet submission
Jul 1, 12:44 AMOutboundHR Outbound VoiceJPM-208947OtherResolved by Agent9:02
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Reviewed tuition reimbursement eligibility
Jun 30, 5:53 PMOutboundHR Outbound VoiceJPM-204610PTO BalanceResolved by Agent4:01
Email
Explained PTO accrual for new hires in first year
Jun 30, 4:34 PMOutboundHR Outbound VoiceJPM-200955Manager ApprovalResolved by Agent4:24
Teams
Explained approval workflow for pending PTO request
Jun 30, 11:52 AMOutboundHR Outbound VoiceJPM-200618Address ChangeTransferred to HRBP7:46
Teams
Reviewed emergency contact update process
Jun 30, 5:28 AMOutboundHR Outbound VoiceJPM-208573Benefits EnrollmentResolved by Agent7:29
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Reviewed dependent coverage rules after life event
Jun 30, 2:01 AMOutboundHR Outbound VoiceJPM-209189PTO BalanceResolved by Agent5:16
Email
Confirmed remaining PTO days and explained accrual schedule
Jun 29, 2:47 PMOutboundHR Outbound VoiceJPM-207867PTO BalanceResolved by Agent4:08
Email
Explained PTO accrual for new hires in first year
Jun 29, 5:49 AMOutboundHR Outbound VoiceJPM-204121PTO BalanceResolved by Agent5:43
Email
Explained PTO accrual for new hires in first year
Jun 28, 12:55 PMOutboundHR Outbound VoiceJPM-209869Benefits EnrollmentResolved by Agent5:09
—
Compared PPO and HDHP plan tiers for employee
Jun 28, 4:47 AMOutboundHR Outbound VoiceJPM-202152Retirement PlanResolved by Agent4:33
Email
Walked through rollover options from previous employer
Page 5 · 35 sessions
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