Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 15, 7:03 AMOutboundHR Outbound VoiceJPM-200343Paycheck QuestionResolved by Agent4:00
Email
Explained last paycheck net amount and deductions
Jul 15, 6:22 AMOutboundHR Outbound VoiceJPM-208547Paycheck QuestionTransferred to Benefits4:54
Teams
Confirmed next pay date and direct deposit details
Jul 15, 4:30 AMOutboundHR Outbound VoiceJPM-209079Relocation StatusResolved by Agent8:52
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Provided counselor contact info for relocation questions
Jul 15, 3:12 AMOutboundHR Outbound VoiceJPM-209614PTO BalanceResolved by Agent3:57
Email
Confirmed PTO balance before vacation request submission
Jul 15, 12:58 AMOutboundHR Outbound VoiceJPM-201792ImmigrationTransferred to Mobility7:35
Teams
Confirmed status of permanent residency application
Jul 14, 9:59 PMOutboundHR Outbound VoiceJPM-209989Paycheck QuestionResolved by Agent4:43
Email
Confirmed next pay date and direct deposit details
Jul 14, 6:10 PMOutboundHR Outbound VoiceJPM-200927PTO BalanceResolved by Agent4:42
Email
Confirmed PTO balance before vacation request submission
Jul 14, 5:56 PMOutboundHR Outbound VoiceJPM-203498ImmigrationResolved by Agent6:35
—
Provided contact for immigration specialist
Jul 14, 5:34 PMOutboundHR Outbound VoiceJPM-207261Benefits EnrollmentKnowledge Gap5:33
—
Confirmed dental and vision benefits coverage and premiums
Jul 14, 2:04 PMOutboundHR Outbound VoiceJPM-209023PTO BalanceResolved by Agent6:20
—
Provided breakdown of used and pending PTO for current year
Jul 14, 11:05 AMOutboundHR Outbound VoiceJPM-203160ImmigrationResolved by Agent3:48
—
Confirmed status of permanent residency application
Jul 14, 9:54 AMOutboundHR Outbound VoiceJPM-204134Manager ApprovalResolved by Agent6:01
Teams
Reviewed steps to escalate a stalled approval
Jul 14, 4:39 AMOutboundHR Outbound VoiceJPM-207032Benefits EnrollmentTransferred to HRBP5:47
Teams
Reviewed dependent coverage rules after life event
Jul 14, 3:41 AMOutboundHR Outbound VoiceJPM-206764PTO BalanceResolved by Agent5:36
Email
Walked employee through PTO carryover policy for end of year
Jul 14, 3:22 AMOutboundHR Outbound VoiceJPM-207191Benefits EnrollmentResolved by Agent5:09
Email
Helped employee compare plan options for upcoming enrollment
Jul 14, 2:40 AMOutboundHR Outbound VoiceJPM-206339OtherResolved by Agent8:05
—
Walked through commuter benefits enrollment
Jul 14, 1:54 AMOutboundHR Outbound VoiceJPM-203898Address ChangeResolved by Agent4:33
Email
Walked through Workday personal information edit flow
Jul 13, 9:32 PMOutboundHR Outbound VoiceJPM-205856Manager ApprovalKnowledge Gap8:49
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Explained approval workflow for pending PTO request
Jul 13, 8:52 PMOutboundHR Outbound VoiceJPM-201161OtherResolved by Agent3:59
—
Reviewed tuition reimbursement eligibility
Jul 13, 8:42 PMOutboundHR Outbound VoiceJPM-202063PTO BalanceResolved by Agent3:57
Email
Explained PTO accrual for new hires in first year
Jul 13, 2:58 PMOutboundHR Outbound VoiceJPM-208470PTO BalanceResolved by Agent9:54
Email
Explained PTO accrual for new hires in first year
Jul 13, 2:04 PMOutboundHR Outbound VoiceJPM-207213Manager ApprovalResolved by Agent4:31
Teams
Explained approval workflow for pending PTO request
Jul 13, 9:12 AMOutboundHR Outbound VoiceJPM-205628Benefits EnrollmentResolved by Agent9:58
Email
Compared PPO and HDHP plan tiers for employee
Jul 13, 8:38 AMOutboundHR Outbound VoiceJPM-206777OtherResolved by Agent8:28
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Reviewed referral bonus program details
Jul 13, 4:59 AMOutboundHR Outbound VoiceJPM-205149PTO BalanceResolved by Agent8:51
Email
Walked employee through PTO carryover policy for end of year
Jul 13, 3:30 AMOutboundHR Outbound VoiceJPM-209082Address ChangeCaller Disconnected8:55
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Walked through Workday personal information edit flow
Jul 13, 2:15 AMOutboundHR Outbound VoiceJPM-208284Retirement PlanResolved by Agent8:13
Email
Confirmed beneficiary designation update
Jul 13, 12:46 AMOutboundHR Outbound VoiceJPM-204020OtherResolved by Agent6:20
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Explained wellness stipend reimbursement process
Jul 13, 12:33 AMOutboundHR Outbound VoiceJPM-205776PTO BalanceResolved by Agent5:21
Email
Provided breakdown of used and pending PTO for current year
Jul 12, 3:21 PMOutboundHR Outbound VoiceJPM-208843Benefits EnrollmentResolved by Agent8:16
Email
Explained open enrollment window for medical plans
Jul 12, 2:32 PMOutboundHR Outbound VoiceJPM-208277Benefits EnrollmentTransferred to HRBP7:50
Teams
Compared PPO and HDHP plan tiers for employee
Jul 12, 11:54 AMOutboundHR Outbound VoiceJPM-206588ImmigrationKnowledge Gap5:42
—
Walked through I-9 reverification requirements
Jul 12, 11:34 AMOutboundHR Outbound VoiceJPM-209491PTO BalanceResolved by Agent5:46
Email
Explained PTO accrual for new hires in first year
Jul 12, 9:39 AMOutboundHR Outbound VoiceJPM-201161Address ChangeResolved by Agent8:45
Email
Updated mailing address for tax document delivery
Jul 11, 6:37 PMOutboundHR Outbound VoiceJPM-205911Paycheck QuestionResolved by Agent9:55
Email
Explained last paycheck net amount and deductions
Jul 11, 6:13 AMOutboundHR Outbound VoiceJPM-208381Benefits EnrollmentTransferred to Benefits5:11
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 11, 4:17 AMOutboundHR Outbound VoiceJPM-204747Paycheck QuestionResolved by Agent8:31
Email
Confirmed next pay date and direct deposit details
Jul 11, 4:03 AMOutboundHR Outbound VoiceJPM-205656PTO BalanceTransferred to Benefits4:35
Teams
Confirmed PTO balance before vacation request submission
Jul 10, 9:43 PMOutboundHR Outbound VoiceJPM-208029Manager ApprovalResolved by Agent5:23
Teams
Reviewed steps to escalate a stalled approval
Jul 10, 8:26 PMOutboundHR Outbound VoiceJPM-207279Relocation StatusResolved by Agent5:59
—
Reviewed timing of household goods shipment
Jul 10, 3:21 PMOutboundHR Outbound VoiceJPM-207432PTO BalanceResolved by Agent6:12
—
Explained PTO accrual for new hires in first year
Jul 10, 1:23 PMOutboundHR Outbound VoiceJPM-205469OtherResolved by Agent9:25
—
Explained wellness stipend reimbursement process
Jul 10, 9:26 AMOutboundHR Outbound VoiceJPM-208855Relocation StatusKnowledge Gap6:50
—
Explained gross-up estimate for interstate move
Jul 10, 8:39 AMOutboundHR Outbound VoiceJPM-209016Relocation StatusKnowledge Gap9:30
—
Reviewed timing of household goods shipment
Jul 10, 2:46 AMOutboundHR Outbound VoiceJPM-209825Relocation StatusResolved by Agent9:04
—
Provided counselor contact info for relocation questions
Jul 9, 8:55 PMOutboundHR Outbound VoiceJPM-201821Paycheck QuestionResolved by Agent7:17
Email
Confirmed next pay date and direct deposit details
Jul 9, 6:31 PMOutboundHR Outbound VoiceJPM-202571Relocation StatusResolved by Agent5:32
—
Explained gross-up estimate for interstate move
Jul 9, 3:19 PMOutboundHR Outbound VoiceJPM-205381Workday Login IssueKnowledge Gap5:19
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Helped employee access Workday timesheet submission
Jul 9, 3:15 PMOutboundHR Outbound VoiceJPM-208149PTO BalanceResolved by Agent9:05
Email
Provided breakdown of used and pending PTO for current year
Jul 9, 2:09 PMOutboundHR Outbound VoiceJPM-203830Retirement PlanCaller Disconnected5:00
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Explained retirement contribution change for next pay period
Page 3 · 50 sessions
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