Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 21, 10:07 AMOutboundHR Outbound VoiceJPM-203999Workday Login IssueResolved by Agent4:46
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Diagnosed multi-factor authentication issue with Workday
Jul 21, 8:27 AMOutboundHR Outbound VoiceJPM-200542PTO BalanceResolved by Agent4:57
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 6:41 AMOutboundHR Outbound VoiceJPM-207070Manager ApprovalTransferred to Mobility4:10
Teams
Sent manager notification for pending approval
Jul 21, 5:14 AMOutboundHR Outbound VoiceJPM-206811Benefits EnrollmentTransferred to HRBP9:15
Teams
Reviewed dependent coverage rules after life event
Jul 21, 4:26 AMOutboundHR Outbound VoiceJPM-207862PTO BalanceResolved by Agent7:11
Email
Explained PTO accrual for new hires in first year
Jul 21, 12:36 AMOutboundHR Outbound VoiceJPM-203278Relocation StatusResolved by Agent6:35
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Explained gross-up estimate for interstate move
Jul 20, 10:49 PMOutboundHR Outbound VoiceJPM-200392OtherResolved by Agent9:59
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Reviewed referral bonus program details
Jul 20, 9:53 PMOutboundHR Outbound VoiceJPM-205273Relocation StatusResolved by Agent9:30
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Provided status update on Cartus relocation case
Jul 20, 8:24 PMOutboundHR Outbound VoiceJPM-201568Retirement PlanResolved by Agent5:38
Email
Explained employer match and vesting schedule
Jul 20, 6:35 PMOutboundHR Outbound VoiceJPM-209467Address ChangeTransferred to HRBP6:34
Teams
Updated mailing address for tax document delivery
Jul 20, 5:43 PMOutboundHR Outbound VoiceJPM-200453PTO BalanceResolved by Agent4:18
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 12:44 PMOutboundHR Outbound VoiceJPM-204037Manager ApprovalResolved by Agent4:47
Teams
Explained approval workflow for pending PTO request
Jul 20, 11:18 AMOutboundHR Outbound VoiceJPM-201381OtherResolved by Agent7:09
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Walked through commuter benefits enrollment
Jul 20, 5:50 AMOutboundHR Outbound VoiceJPM-205696Benefits EnrollmentTransferred to HRBP6:23
Teams
Explained open enrollment window for medical plans
Jul 20, 5:36 AMOutboundHR Outbound VoiceJPM-208988Relocation StatusResolved by Agent4:54
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Confirmed housing package cap and temporary lodging end date
Jul 20, 4:38 AMOutboundHR Outbound VoiceJPM-203726PTO BalanceResolved by Agent6:39
Email
Confirmed PTO balance before vacation request submission
Jul 20, 2:27 AMOutboundHR Outbound VoiceJPM-202364PTO BalanceResolved by Agent5:54
Email
Provided breakdown of used and pending PTO for current year
Jul 20, 2:09 AMOutboundHR Outbound VoiceJPM-204091Manager ApprovalResolved by Agent6:46
Teams
Reviewed steps to escalate a stalled approval
Jul 19, 11:03 PMOutboundHR Outbound VoiceJPM-208699Paycheck QuestionTransferred to HRBP4:29
Teams
Confirmed next pay date and direct deposit details
Jul 19, 11:02 PMOutboundHR Outbound VoiceJPM-209770Paycheck QuestionKnowledge Gap9:59
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Explained last paycheck net amount and deductions
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