Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 21, 10:07 AMOutboundHR Outbound VoiceJPM-203999Workday Login IssueResolved by Agent4:46
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Diagnosed multi-factor authentication issue with Workday
Jul 21, 8:27 AMOutboundHR Outbound VoiceJPM-200542PTO BalanceResolved by Agent4:57
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 6:41 AMOutboundHR Outbound VoiceJPM-207070Manager ApprovalTransferred to Mobility4:10
Teams
Sent manager notification for pending approval
Jul 21, 5:15 AMOutboundHR Outbound VoiceJPM-206811Benefits EnrollmentTransferred to HRBP9:15
Teams
Reviewed dependent coverage rules after life event
Jul 21, 4:26 AMOutboundHR Outbound VoiceJPM-207862PTO BalanceResolved by Agent7:11
Email
Explained PTO accrual for new hires in first year
Jul 21, 12:36 AMOutboundHR Outbound VoiceJPM-203278Relocation StatusResolved by Agent6:35
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Explained gross-up estimate for interstate move
Jul 20, 10:49 PMOutboundHR Outbound VoiceJPM-200392OtherResolved by Agent9:59
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Reviewed referral bonus program details
Jul 20, 9:53 PMOutboundHR Outbound VoiceJPM-205273Relocation StatusResolved by Agent9:30
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Provided status update on Cartus relocation case
Jul 20, 8:24 PMOutboundHR Outbound VoiceJPM-201568Retirement PlanResolved by Agent5:38
Email
Explained employer match and vesting schedule
Jul 20, 6:35 PMOutboundHR Outbound VoiceJPM-209467Address ChangeTransferred to HRBP6:34
Teams
Updated mailing address for tax document delivery
Jul 20, 5:43 PMOutboundHR Outbound VoiceJPM-200453PTO BalanceResolved by Agent4:18
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 12:44 PMOutboundHR Outbound VoiceJPM-204037Manager ApprovalResolved by Agent4:47
Teams
Explained approval workflow for pending PTO request
Jul 20, 11:18 AMOutboundHR Outbound VoiceJPM-201381OtherResolved by Agent7:09
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Walked through commuter benefits enrollment
Jul 20, 5:50 AMOutboundHR Outbound VoiceJPM-205696Benefits EnrollmentTransferred to HRBP6:23
Teams
Explained open enrollment window for medical plans
Jul 20, 5:36 AMOutboundHR Outbound VoiceJPM-208988Relocation StatusResolved by Agent4:54
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Confirmed housing package cap and temporary lodging end date
Jul 20, 4:38 AMOutboundHR Outbound VoiceJPM-203726PTO BalanceResolved by Agent6:39
Email
Confirmed PTO balance before vacation request submission
Jul 20, 2:27 AMOutboundHR Outbound VoiceJPM-202364PTO BalanceResolved by Agent5:54
Email
Provided breakdown of used and pending PTO for current year
Jul 20, 2:09 AMOutboundHR Outbound VoiceJPM-204091Manager ApprovalResolved by Agent6:46
Teams
Reviewed steps to escalate a stalled approval
Jul 19, 11:03 PMOutboundHR Outbound VoiceJPM-208699Paycheck QuestionTransferred to HRBP4:29
Teams
Confirmed next pay date and direct deposit details
Jul 19, 11:02 PMOutboundHR Outbound VoiceJPM-209770Paycheck QuestionKnowledge Gap9:59
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Explained last paycheck net amount and deductions
Jul 19, 6:35 PMOutboundHR Outbound VoiceJPM-207930OtherResolved by Agent6:04
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Explained wellness stipend reimbursement process
Jul 19, 2:09 PMOutboundHR Outbound VoiceJPM-206639Benefits EnrollmentTransferred to Benefits7:23
Teams
Explained open enrollment window for medical plans
Jul 18, 8:14 PMOutboundHR Outbound VoiceJPM-207403Workday Login IssueKnowledge Gap5:55
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Helped employee access Workday timesheet submission
Jul 18, 8:11 PMOutboundHR Outbound VoiceJPM-209637Retirement PlanResolved by Agent8:42
Email
Walked through rollover options from previous employer
Jul 18, 6:35 PMOutboundHR Outbound VoiceJPM-204804OtherResolved by Agent3:48
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Walked through commuter benefits enrollment
Jul 18, 6:41 AMOutboundHR Outbound VoiceJPM-208925PTO BalanceResolved by Agent6:54
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 17, 9:45 PMOutboundHR Outbound VoiceJPM-206573Relocation StatusTransferred to Mobility7:03
Teams
Explained gross-up estimate for interstate move
Jul 17, 9:29 PMOutboundHR Outbound VoiceJPM-209060Benefits EnrollmentResolved by Agent7:36
Email
Helped employee compare plan options for upcoming enrollment
Jul 17, 6:13 PMOutboundHR Outbound VoiceJPM-206342PTO BalanceResolved by Agent3:31
Email
Walked employee through PTO carryover policy for end of year
Jul 17, 12:41 PMOutboundHR Outbound VoiceJPM-208530PTO BalanceResolved by Agent7:29
Email
Confirmed PTO balance before vacation request submission
Jul 17, 6:39 AMOutboundHR Outbound VoiceJPM-204114Manager ApprovalResolved by Agent8:42
Teams
Explained approval workflow for pending PTO request
Jul 17, 5:15 AMOutboundHR Outbound VoiceJPM-204211Paycheck QuestionResolved by Agent8:08
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Explained last paycheck net amount and deductions
Jul 17, 3:31 AMOutboundHR Outbound VoiceJPM-202533PTO BalanceResolved by Agent9:17
Email
Provided breakdown of used and pending PTO for current year
Jul 17, 1:34 AMOutboundHR Outbound VoiceJPM-208538Address ChangeResolved by Agent8:56
Email
Updated mailing address for tax document delivery
Jul 16, 9:59 PMOutboundHR Outbound VoiceJPM-205224PTO BalanceKnowledge Gap7:24
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Provided breakdown of used and pending PTO for current year
Jul 16, 6:20 PMOutboundHR Outbound VoiceJPM-202821OtherResolved by Agent8:23
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Walked through commuter benefits enrollment
Jul 16, 6:05 PMOutboundHR Outbound VoiceJPM-201091PTO BalanceResolved by Agent5:23
Email
Walked employee through PTO carryover policy for end of year
Jul 16, 2:46 PMOutboundHR Outbound VoiceJPM-207652OtherResolved by Agent8:38
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Walked through commuter benefits enrollment
Jul 16, 11:56 AMOutboundHR Outbound VoiceJPM-209235Paycheck QuestionResolved by Agent8:23
Email
Explained last paycheck net amount and deductions
Jul 16, 10:53 AMOutboundHR Outbound VoiceJPM-206430Benefits EnrollmentTransferred to Mobility5:32
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 16, 8:40 AMOutboundHR Outbound VoiceJPM-209210Benefits EnrollmentResolved by Agent5:11
Email
Helped employee compare plan options for upcoming enrollment
Jul 16, 7:40 AMOutboundHR Outbound VoiceJPM-209849OtherResolved by Agent5:44
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Explained remote work guidelines policy
Jul 16, 7:19 AMOutboundHR Outbound VoiceJPM-204507PTO BalanceResolved by Agent6:49
Email
Walked employee through PTO carryover policy for end of year
Jul 16, 1:02 AMOutboundHR Outbound VoiceJPM-203936PTO BalanceResolved by Agent9:02
Email
Confirmed PTO balance before vacation request submission
Jul 15, 9:40 PMOutboundHR Outbound VoiceJPM-207814Address ChangeResolved by Agent7:09
Email
Updated mailing address for tax document delivery
Jul 15, 2:56 PMOutboundHR Outbound VoiceJPM-206985PTO BalanceResolved by Agent9:57
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 15, 11:57 AMOutboundHR Outbound VoiceJPM-207418Address ChangeTransferred to Benefits7:28
Teams
Updated address in Workday after relocation
Jul 15, 11:11 AMOutboundHR Outbound VoiceJPM-204926Paycheck QuestionKnowledge Gap6:32
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Walked through pay stub line items
Jul 15, 9:35 AMOutboundHR Outbound VoiceJPM-205893Address ChangeTransferred to Mobility3:30
Teams
Reviewed emergency contact update process
Jul 15, 8:02 AMOutboundHR Outbound VoiceJPM-204769OtherResolved by Agent6:42
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Reviewed tuition reimbursement eligibility
Page 2 · 50 sessions
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