Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 22, 9:21 PMOutboundHR Outbound VoiceJPM-206009Benefits EnrollmentTransferred to HRBP7:52
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 7:15 AMOutboundHR Outbound VoiceJPM-208508Relocation StatusTransferred to HRBP8:09
Teams
Confirmed housing package cap and temporary lodging end date
Jul 21, 4:17 PMOutboundHR Outbound VoiceJPM-207787Paycheck QuestionTransferred to HRBP7:31
Teams
Clarified one-time bonus payment timing
Jul 21, 5:22 AMOutboundHR Outbound VoiceJPM-206811Benefits EnrollmentTransferred to HRBP9:15
Teams
Reviewed dependent coverage rules after life event
Jul 20, 6:42 PMOutboundHR Outbound VoiceJPM-209467Address ChangeTransferred to HRBP6:34
Teams
Updated mailing address for tax document delivery
Jul 20, 5:58 AMOutboundHR Outbound VoiceJPM-205696Benefits EnrollmentTransferred to HRBP6:23
Teams
Explained open enrollment window for medical plans
Jul 19, 11:10 PMOutboundHR Outbound VoiceJPM-208699Paycheck QuestionTransferred to HRBP4:29
Teams
Confirmed next pay date and direct deposit details
Jul 14, 3:29 AMOutboundHR Outbound VoiceJPM-207032Benefits EnrollmentTransferred to HRBP5:47
Teams
Reviewed dependent coverage rules after life event
Jul 12, 1:21 PMOutboundHR Outbound VoiceJPM-208277Benefits EnrollmentTransferred to HRBP7:50
Teams
Compared PPO and HDHP plan tiers for employee
Jul 8, 6:36 AMOutboundHR Outbound VoiceJPM-202057Benefits EnrollmentTransferred to HRBP8:51
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 7, 4:12 PMOutboundHR Outbound VoiceJPM-208305Retirement PlanTransferred to HRBP7:36
Teams
Confirmed beneficiary designation update
Jul 7, 1:46 PMOutboundHR Outbound VoiceJPM-207818Retirement PlanTransferred to HRBP5:30
Teams
Walked through rollover options from previous employer
Jul 7, 6:10 AMOutboundHR Outbound VoiceJPM-202493Paycheck QuestionTransferred to HRBP6:08
Teams
Clarified one-time bonus payment timing
Jul 5, 1:53 PMOutboundHR Outbound VoiceJPM-207861Relocation StatusTransferred to HRBP9:25
Teams
Provided counselor contact info for relocation questions
Jul 5, 8:14 AMOutboundHR Outbound VoiceJPM-202919Paycheck QuestionTransferred to HRBP5:26
Teams
Walked through pay stub line items
Jul 2, 1:35 PMOutboundHR Outbound VoiceJPM-206705Manager ApprovalTransferred to HRBP4:44
Teams
Confirmed approval escalation path
Jun 29, 5:37 AMOutboundHR Outbound VoiceJPM-200618Address ChangeTransferred to HRBP7:46
Teams
Reviewed emergency contact update process
Page 1 · 17 sessions