Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 22, 9:19 PMOutboundHR Outbound VoiceJPM-206009Benefits EnrollmentTransferred to HRBP7:52
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 7:14 AMOutboundHR Outbound VoiceJPM-208508Relocation StatusTransferred to HRBP8:09
Teams
Confirmed housing package cap and temporary lodging end date
Jul 21, 4:16 PMOutboundHR Outbound VoiceJPM-207787Paycheck QuestionTransferred to HRBP7:31
Teams
Clarified one-time bonus payment timing
Jul 21, 5:21 AMOutboundHR Outbound VoiceJPM-206811Benefits EnrollmentTransferred to HRBP9:15
Teams
Reviewed dependent coverage rules after life event
Jul 20, 6:41 PMOutboundHR Outbound VoiceJPM-209467Address ChangeTransferred to HRBP6:34
Teams
Updated mailing address for tax document delivery
Jul 20, 5:56 AMOutboundHR Outbound VoiceJPM-205696Benefits EnrollmentTransferred to HRBP6:23
Teams
Explained open enrollment window for medical plans
Jul 19, 11:09 PMOutboundHR Outbound VoiceJPM-208699Paycheck QuestionTransferred to HRBP4:29
Teams
Confirmed next pay date and direct deposit details
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