Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 7:02 PMOutboundHR Outbound VoiceJPM-201268PTO BalanceTransferred to Benefits8:19
Teams
Provided breakdown of used and pending PTO for current year
Jul 25, 9:51 AMOutboundHR Outbound VoiceJPM-203712OtherTransferred to Benefits9:18
Teams
Reviewed tuition reimbursement eligibility
Jul 24, 10:01 AMOutboundHR Outbound VoiceJPM-203124PTO BalanceTransferred to Benefits3:51
Teams
Provided breakdown of used and pending PTO for current year
Jul 23, 8:14 AMOutboundHR Outbound VoiceJPM-201745PTO BalanceTransferred to Benefits3:42
Teams
Walked employee through PTO carryover policy for end of year
Jul 21, 5:13 PMOutboundHR Outbound VoiceJPM-206033Retirement PlanTransferred to Benefits5:44
Teams
Explained retirement contribution change for next pay period
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