Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 5:36 PMOutboundHR Outbound VoiceJPM-208465PTO BalanceResolved by Agent7:44
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Provided breakdown of used and pending PTO for current year
Jul 25, 4:36 PMOutboundHR Outbound VoiceJPM-204913PTO BalanceResolved by Agent4:44
Email
Provided breakdown of used and pending PTO for current year
Jul 25, 3:54 PMOutboundHR Outbound VoiceJPM-200885Manager ApprovalResolved by Agent7:39
Teams
Sent manager notification for pending approval
Jul 25, 12:46 PMOutboundHR Outbound VoiceJPM-208356Manager ApprovalResolved by Agent9:28
Teams
Reviewed steps to escalate a stalled approval
Jul 25, 7:48 AMOutboundHR Outbound VoiceJPM-200668OtherResolved by Agent9:15
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Walked through commuter benefits enrollment
Jul 25, 1:45 AMOutboundHR Outbound VoiceJPM-205363Paycheck QuestionResolved by Agent9:14
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Confirmed next pay date and direct deposit details
Jul 25, 1:20 AMOutboundHR Outbound VoiceJPM-201096Benefits EnrollmentResolved by Agent4:15
Email
Compared PPO and HDHP plan tiers for employee
Jul 24, 4:20 PMOutboundHR Outbound VoiceJPM-201311OtherResolved by Agent7:11
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Reviewed tuition reimbursement eligibility
Jul 24, 11:45 AMOutboundHR Outbound VoiceJPM-204696PTO BalanceResolved by Agent8:34
Email
Walked employee through PTO carryover policy for end of year
Jul 24, 11:38 AMOutboundHR Outbound VoiceJPM-208519PTO BalanceResolved by Agent8:53
Email
Walked employee through PTO carryover policy for end of year
Jul 24, 7:57 AMOutboundHR Outbound VoiceJPM-207247Paycheck QuestionResolved by Agent3:48
Email
Clarified one-time bonus payment timing
Jul 24, 6:16 AMOutboundHR Outbound VoiceJPM-201907Manager ApprovalResolved by Agent9:37
Teams
Sent manager notification for pending approval
Jul 24, 2:51 AMOutboundHR Outbound VoiceJPM-201217Workday Login IssueResolved by Agent8:23
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Helped employee access Workday timesheet submission
Jul 24, 2:19 AMOutboundHR Outbound VoiceJPM-209493PTO BalanceResolved by Agent4:59
Email
Explained PTO accrual for new hires in first year
Jul 24, 1:29 AMOutboundHR Outbound VoiceJPM-202767PTO BalanceResolved by Agent5:15
Email
Walked employee through PTO carryover policy for end of year
Jul 23, 11:34 PMOutboundHR Outbound VoiceJPM-206943Relocation StatusResolved by Agent5:40
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Explained gross-up estimate for interstate move
Jul 23, 10:51 PMOutboundHR Outbound VoiceJPM-201956Relocation StatusResolved by Agent7:40
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Provided status update on Cartus relocation case
Jul 23, 10:35 PMOutboundHR Outbound VoiceJPM-209509OtherResolved by Agent6:02
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Explained wellness stipend reimbursement process
Jul 23, 9:52 PMOutboundHR Outbound VoiceJPM-204441PTO BalanceResolved by Agent7:15
Email
Provided breakdown of used and pending PTO for current year
Jul 23, 6:47 PMOutboundHR Outbound VoiceJPM-204286PTO BalanceResolved by Agent6:35
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Confirmed PTO balance before vacation request submission
Jul 23, 10:43 AMOutboundHR Outbound VoiceJPM-207747PTO BalanceResolved by Agent5:17
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 23, 6:56 AMOutboundHR Outbound VoiceJPM-204821OtherResolved by Agent8:44
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Reviewed referral bonus program details
Jul 23, 4:42 AMOutboundHR Outbound VoiceJPM-200649PTO BalanceResolved by Agent9:15
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Confirmed PTO balance before vacation request submission
Jul 23, 2:29 AMOutboundHR Outbound VoiceJPM-209788Paycheck QuestionResolved by Agent6:03
Email
Confirmed next pay date and direct deposit details
Jul 23, 2:27 AMOutboundHR Outbound VoiceJPM-204880Paycheck QuestionResolved by Agent4:42
Email
Walked through pay stub line items
Jul 23, 1:43 AMOutboundHR Outbound VoiceJPM-208936PTO BalanceResolved by Agent4:28
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 10:56 PMOutboundHR Outbound VoiceJPM-204272OtherResolved by Agent5:30
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Reviewed tuition reimbursement eligibility
Jul 22, 7:04 PMOutboundHR Outbound VoiceJPM-203810ImmigrationResolved by Agent4:43
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Discussed sponsorship paperwork deadline
Jul 22, 5:27 PMOutboundHR Outbound VoiceJPM-201040Workday Login IssueResolved by Agent5:47
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Walked through Workday password reset flow
Jul 22, 3:57 PMOutboundHR Outbound VoiceJPM-204724PTO BalanceResolved by Agent8:56
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 2:53 PMOutboundHR Outbound VoiceJPM-203172Manager ApprovalResolved by Agent9:38
Teams
Reviewed steps to escalate a stalled approval
Jul 22, 1:48 PMOutboundHR Outbound VoiceJPM-201594Address ChangeResolved by Agent6:41
Email
Updated address in Workday after relocation
Jul 22, 1:19 PMOutboundHR Outbound VoiceJPM-204119PTO BalanceResolved by Agent7:19
Email
Provided breakdown of used and pending PTO for current year
Jul 22, 9:43 AMOutboundHR Outbound VoiceJPM-202283Retirement PlanResolved by Agent8:36
Email
Explained employer match and vesting schedule
Jul 21, 11:59 AMOutboundHR Outbound VoiceJPM-202081OtherResolved by Agent6:58
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Explained remote work guidelines policy
Jul 21, 10:08 AMOutboundHR Outbound VoiceJPM-203999Workday Login IssueResolved by Agent4:46
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Diagnosed multi-factor authentication issue with Workday
Jul 21, 8:28 AMOutboundHR Outbound VoiceJPM-200542PTO BalanceResolved by Agent4:57
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 4:26 AMOutboundHR Outbound VoiceJPM-207862PTO BalanceResolved by Agent7:11
Email
Explained PTO accrual for new hires in first year
Jul 21, 12:37 AMOutboundHR Outbound VoiceJPM-203278Relocation StatusResolved by Agent6:35
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Explained gross-up estimate for interstate move
Jul 20, 10:49 PMOutboundHR Outbound VoiceJPM-200392OtherResolved by Agent9:59
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Reviewed referral bonus program details
Jul 20, 9:53 PMOutboundHR Outbound VoiceJPM-205273Relocation StatusResolved by Agent9:30
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Provided status update on Cartus relocation case
Jul 20, 8:25 PMOutboundHR Outbound VoiceJPM-201568Retirement PlanResolved by Agent5:38
Email
Explained employer match and vesting schedule
Jul 20, 5:44 PMOutboundHR Outbound VoiceJPM-200453PTO BalanceResolved by Agent4:18
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 20, 12:45 PMOutboundHR Outbound VoiceJPM-204037Manager ApprovalResolved by Agent4:47
Teams
Explained approval workflow for pending PTO request
Jul 20, 11:19 AMOutboundHR Outbound VoiceJPM-201381OtherResolved by Agent7:09
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Walked through commuter benefits enrollment
Jul 20, 5:37 AMOutboundHR Outbound VoiceJPM-208988Relocation StatusResolved by Agent4:54
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Confirmed housing package cap and temporary lodging end date
Jul 20, 4:38 AMOutboundHR Outbound VoiceJPM-203726PTO BalanceResolved by Agent6:39
Email
Confirmed PTO balance before vacation request submission
Jul 20, 2:28 AMOutboundHR Outbound VoiceJPM-202364PTO BalanceResolved by Agent5:54
Email
Provided breakdown of used and pending PTO for current year
Jul 20, 2:09 AMOutboundHR Outbound VoiceJPM-204091Manager ApprovalResolved by Agent6:46
Teams
Reviewed steps to escalate a stalled approval
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