Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 24, 8:55 PMOutboundHR Outbound VoiceJPM-203499ImmigrationKnowledge Gap4:25
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Walked through I-9 reverification requirements
Jul 24, 5:41 PMOutboundHR Outbound VoiceJPM-205966Manager ApprovalKnowledge Gap7:52
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Sent manager notification for pending approval
Jul 23, 2:09 AMOutboundHR Outbound VoiceJPM-204370Workday Login IssueKnowledge Gap6:49
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Walked through Workday password reset flow
Jul 21, 10:07 AMOutboundHR Outbound VoiceJPM-209136Retirement PlanKnowledge Gap5:04
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Walked through rollover options from previous employer
Jul 19, 10:56 PMOutboundHR Outbound VoiceJPM-209770Paycheck QuestionKnowledge Gap9:59
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Explained last paycheck net amount and deductions
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