JP Morgan
HR Operations Analytics
Last 30 days
Sessions
Most recent 50 agent sessions in this period
Last 7 days
Last 30 days
Last 90 days
Channel
All
Chatbot
Inbound
Outbound
Outcome
All
Resolved by Agent
Transferred to HRBP
Transferred to Benefits
Transferred to Mobility
Knowledge Gap
Caller Disconnected
Time
Channel
Agent
Employee
Topic
Outcome
Duration
Actions
Summary
Jul 24, 5:08 PM
Outbound
HR Outbound Voice
JPM-203959
Immigration
Caller Disconnected
4:03
—
Confirmed status of permanent residency application
Page 1 · 1 sessions