Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 24, 5:09 PMOutboundHR Outbound VoiceJPM-203959ImmigrationCaller Disconnected4:03
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Confirmed status of permanent residency application
Jul 13, 2:06 AMOutboundHR Outbound VoiceJPM-209082Address ChangeCaller Disconnected8:55
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Walked through Workday personal information edit flow
Jul 9, 12:45 PMOutboundHR Outbound VoiceJPM-203830Retirement PlanCaller Disconnected5:00
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Explained retirement contribution change for next pay period
Jul 6, 8:56 AMOutboundHR Outbound VoiceJPM-204113Retirement PlanCaller Disconnected8:04
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Walked through rollover options from previous employer
Jul 1, 6:19 AMOutboundHR Outbound VoiceJPM-206988Relocation StatusCaller Disconnected8:50
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Explained gross-up estimate for interstate move
Jun 30, 10:37 PMOutboundHR Outbound VoiceJPM-207009Paycheck QuestionCaller Disconnected9:48
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Clarified tax withholding change after recent move
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