Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 6, 7:24 AMInboundHR Voice AssistantJPM-205025OtherTransferred to HRBP5:27
Teams
Reviewed tuition reimbursement eligibility
Jul 6, 6:44 AMInboundHR Voice AssistantJPM-209632OtherResolved by Agent7:50
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Explained wellness stipend reimbursement process
Jul 6, 1:12 AMInboundHR Voice AssistantJPM-201257Benefits EnrollmentResolved by Agent4:57
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Helped employee compare plan options for upcoming enrollment
Jul 5, 10:34 PMInboundHR Voice AssistantJPM-209978OtherResolved by Agent4:54
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Explained wellness stipend reimbursement process
Jul 5, 8:11 PMInboundHR Voice AssistantJPM-207647Benefits EnrollmentTransferred to Benefits3:42
Teams
Reviewed dependent coverage rules after life event
Jul 5, 7:15 PMInboundHR Voice AssistantJPM-202282Address ChangeResolved by Agent4:30
Email
Updated mailing address for tax document delivery
Jul 5, 9:48 AMInboundHR Voice AssistantJPM-207195OtherKnowledge Gap8:02
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Reviewed referral bonus program details
Jul 5, 7:52 AMInboundHR Voice AssistantJPM-205094OtherResolved by Agent3:40
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Walked through commuter benefits enrollment
Jul 5, 7:52 AMInboundHR Voice AssistantJPM-206827PTO BalanceKnowledge Gap8:48
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Confirmed remaining PTO days and explained accrual schedule
Jul 5, 7:23 AMInboundHR Voice AssistantJPM-201192Address ChangeKnowledge Gap5:30
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Updated address in Workday after relocation
Jul 5, 2:27 AMInboundHR Voice AssistantJPM-200460Manager ApprovalResolved by Agent6:18
Teams
Explained approval workflow for pending PTO request
Jul 4, 11:58 PMInboundHR Voice AssistantJPM-203132PTO BalanceKnowledge Gap8:18
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Provided breakdown of used and pending PTO for current year
Jul 4, 11:57 PMInboundHR Voice AssistantJPM-200187Benefits EnrollmentKnowledge Gap6:05
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Explained open enrollment window for medical plans
Jul 4, 11:50 PMInboundHR Voice AssistantJPM-204851PTO BalanceResolved by Agent3:51
Email
Provided breakdown of used and pending PTO for current year
Jul 4, 11:14 PMInboundHR Voice AssistantJPM-207057Workday Login IssueTransferred to HRBP4:28
Teams
Resolved Workday access issue before payroll cutoff
Jul 4, 10:30 PMInboundHR Voice AssistantJPM-200279Manager ApprovalTransferred to HRBP5:12
Teams
Explained delegate approval option for absent manager
Jul 4, 9:25 PMInboundHR Voice AssistantJPM-202722Paycheck QuestionResolved by Agent5:35
Email
Walked through pay stub line items
Jul 4, 9:05 PMInboundHR Voice AssistantJPM-206836Relocation StatusResolved by Agent5:20
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Confirmed housing package cap and temporary lodging end date
Jul 4, 8:18 PMInboundHR Voice AssistantJPM-205256OtherResolved by Agent4:55
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Walked through commuter benefits enrollment
Jul 4, 6:33 PMInboundHR Voice AssistantJPM-205555Paycheck QuestionTransferred to HRBP5:37
Teams
Walked through pay stub line items
Jul 4, 6:14 PMInboundHR Voice AssistantJPM-206430PTO BalanceResolved by Agent8:51
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 4, 5:08 PMInboundHR Voice AssistantJPM-201046Address ChangeResolved by Agent6:11
Email
Updated mailing address for tax document delivery
Jul 4, 4:50 PMInboundHR Voice AssistantJPM-207958Workday Login IssueKnowledge Gap5:21
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Diagnosed multi-factor authentication issue with Workday
Jul 4, 4:43 PMInboundHR Voice AssistantJPM-205923Manager ApprovalTransferred to Mobility4:52
Teams
Sent manager notification for pending approval
Jul 4, 3:23 PMInboundHR Voice AssistantJPM-205759Benefits EnrollmentResolved by Agent5:07
Email
Explained open enrollment window for medical plans
Jul 4, 3:21 PMInboundHR Voice AssistantJPM-200306Retirement PlanResolved by Agent4:16
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Walked through rollover options from previous employer
Jul 4, 1:43 PMInboundHR Voice AssistantJPM-201894PTO BalanceResolved by Agent6:11
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 4, 12:11 PMInboundHR Voice AssistantJPM-202547Relocation StatusResolved by Agent6:32
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Provided status update on Cartus relocation case
Jul 4, 12:11 PMInboundHR Voice AssistantJPM-201490OtherResolved by Agent4:08
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Reviewed referral bonus program details
Jul 4, 12:07 PMInboundHR Voice AssistantJPM-208737Address ChangeResolved by Agent3:10
Email
Reviewed emergency contact update process
Jul 4, 10:28 AMInboundHR Voice AssistantJPM-206843Paycheck QuestionResolved by Agent3:37
Email
Clarified one-time bonus payment timing
Jul 4, 10:26 AMInboundHR Voice AssistantJPM-205738Retirement PlanResolved by Agent3:08
Email
Reviewed catch-up contribution eligibility
Jul 4, 9:41 AMInboundHR Voice AssistantJPM-206755OtherResolved by Agent6:35
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Reviewed tuition reimbursement eligibility
Jul 4, 9:35 AMInboundHR Voice AssistantJPM-200708OtherResolved by Agent7:48
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Reviewed referral bonus program details
Jul 4, 8:58 AMInboundHR Voice AssistantJPM-204564PTO BalanceResolved by Agent5:50
Email
Walked employee through PTO carryover policy for end of year
Jul 4, 8:57 AMInboundHR Voice AssistantJPM-203768Retirement PlanResolved by Agent6:51
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Reviewed catch-up contribution eligibility
Jul 4, 8:37 AMInboundHR Voice AssistantJPM-206899Workday Login IssueResolved by Agent3:52
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Resolved Workday access issue before payroll cutoff
Jul 4, 7:04 AMInboundHR Voice AssistantJPM-200935PTO BalanceResolved by Agent8:19
Email
Provided breakdown of used and pending PTO for current year
Jul 4, 5:58 AMInboundHR Voice AssistantJPM-207825OtherResolved by Agent4:54
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Explained wellness stipend reimbursement process
Jul 4, 4:17 AMInboundHR Voice AssistantJPM-204854Workday Login IssueKnowledge Gap6:58
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Walked through Workday password reset flow
Jul 4, 3:55 AMInboundHR Voice AssistantJPM-206793Manager ApprovalResolved by Agent3:26
Teams
Confirmed approval escalation path
Jul 4, 3:49 AMInboundHR Voice AssistantJPM-203909Paycheck QuestionResolved by Agent7:51
Email
Clarified one-time bonus payment timing
Jul 4, 2:36 AMInboundHR Voice AssistantJPM-204650Manager ApprovalTransferred to Mobility5:42
Teams
Sent manager notification for pending approval
Jul 4, 2:20 AMInboundHR Voice AssistantJPM-207548OtherResolved by Agent8:14
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Reviewed referral bonus program details
Jul 4, 1:59 AMInboundHR Voice AssistantJPM-201888PTO BalanceResolved by Agent5:13
Email
Confirmed PTO balance before vacation request submission
Jul 3, 11:58 PMInboundHR Voice AssistantJPM-204499Manager ApprovalCaller Disconnected6:28
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Sent manager notification for pending approval
Jul 3, 10:56 PMInboundHR Voice AssistantJPM-204476OtherCaller Disconnected3:15
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Reviewed referral bonus program details
Jul 3, 10:54 PMInboundHR Voice AssistantJPM-200828Relocation StatusResolved by Agent4:31
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Provided status update on Cartus relocation case
Jul 3, 10:44 PMInboundHR Voice AssistantJPM-202226Paycheck QuestionResolved by Agent3:30
Email
Confirmed next pay date and direct deposit details
Jul 3, 10:41 PMInboundHR Voice AssistantJPM-206747Relocation StatusResolved by Agent8:03
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Provided status update on Cartus relocation case
Page 9 · 50 sessions
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