Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 14, 1:30 PMInboundHR Voice AssistantJPM-209631PTO BalanceResolved by Agent8:49
Email
Walked employee through PTO carryover policy for end of year
Jul 14, 12:54 PMInboundHR Voice AssistantJPM-207035Benefits EnrollmentResolved by Agent6:01
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Confirmed dental and vision benefits coverage and premiums
Jul 14, 12:25 PMInboundHR Voice AssistantJPM-208932Workday Login IssueTransferred to Mobility8:35
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 14, 7:58 AMInboundHR Voice AssistantJPM-209159OtherResolved by Agent4:11
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Explained remote work guidelines policy
Jul 14, 5:42 AMInboundHR Voice AssistantJPM-206383ImmigrationTransferred to Benefits6:25
Teams
Discussed sponsorship paperwork deadline
Jul 14, 1:04 AMInboundHR Voice AssistantJPM-205333Paycheck QuestionTransferred to Mobility3:06
Teams
Explained last paycheck net amount and deductions
Jul 14, 12:53 AMInboundHR Voice AssistantJPM-206425Relocation StatusResolved by Agent8:44
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Explained gross-up estimate for interstate move
Jul 13, 9:19 PMInboundHR Voice AssistantJPM-209995Workday Login IssueResolved by Agent8:46
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Walked through Workday password reset flow
Jul 13, 8:37 PMInboundHR Voice AssistantJPM-204112PTO BalanceResolved by Agent6:11
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 13, 7:03 PMInboundHR Voice AssistantJPM-204738OtherResolved by Agent7:57
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Walked through commuter benefits enrollment
Jul 13, 5:04 PMInboundHR Voice AssistantJPM-208810Relocation StatusResolved by Agent3:38
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Provided status update on Cartus relocation case
Jul 13, 2:25 PMInboundHR Voice AssistantJPM-200065Workday Login IssueResolved by Agent7:05
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Helped employee access Workday timesheet submission
Jul 13, 11:12 AMInboundHR Voice AssistantJPM-204943PTO BalanceResolved by Agent7:41
Email
Walked employee through PTO carryover policy for end of year
Jul 13, 9:47 AMInboundHR Voice AssistantJPM-202018Relocation StatusResolved by Agent8:07
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Provided counselor contact info for relocation questions
Jul 13, 1:16 AMInboundHR Voice AssistantJPM-209241Paycheck QuestionResolved by Agent4:58
Email
Clarified one-time bonus payment timing
Jul 13, 1:15 AMInboundHR Voice AssistantJPM-203619Manager ApprovalTransferred to HRBP5:57
Teams
Confirmed approval escalation path
Jul 12, 5:21 PMInboundHR Voice AssistantJPM-202184ImmigrationResolved by Agent5:36
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Discussed sponsorship paperwork deadline
Jul 12, 11:38 AMInboundHR Voice AssistantJPM-201791Benefits EnrollmentResolved by Agent7:29
Email
Compared PPO and HDHP plan tiers for employee
Jul 12, 11:15 AMInboundHR Voice AssistantJPM-200111Benefits EnrollmentResolved by Agent5:43
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Reviewed dependent coverage rules after life event
Jul 12, 9:09 AMInboundHR Voice AssistantJPM-201447Retirement PlanResolved by Agent7:09
Email
Confirmed beneficiary designation update
Jul 12, 6:12 AMInboundHR Voice AssistantJPM-204840Workday Login IssueResolved by Agent4:55
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Helped employee access Workday timesheet submission
Jul 12, 2:40 AMInboundHR Voice AssistantJPM-209057OtherResolved by Agent5:39
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Walked through commuter benefits enrollment
Jul 12, 1:04 AMInboundHR Voice AssistantJPM-203479Retirement PlanResolved by Agent4:55
Email
Explained retirement contribution change for next pay period
Jul 11, 11:42 PMInboundHR Voice AssistantJPM-202089Workday Login IssueCaller Disconnected4:19
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Helped employee access Workday timesheet submission
Jul 11, 9:03 PMInboundHR Voice AssistantJPM-204289OtherResolved by Agent8:07
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Explained remote work guidelines policy
Jul 11, 8:28 PMInboundHR Voice AssistantJPM-204049Benefits EnrollmentResolved by Agent7:57
Email
Helped employee compare plan options for upcoming enrollment
Jul 11, 7:24 PMInboundHR Voice AssistantJPM-203346Workday Login IssueResolved by Agent8:12
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Diagnosed multi-factor authentication issue with Workday
Jul 11, 7:09 PMInboundHR Voice AssistantJPM-204611PTO BalanceTransferred to Mobility5:15
Teams
Explained PTO accrual for new hires in first year
Jul 11, 5:09 PMInboundHR Voice AssistantJPM-201826Workday Login IssueResolved by Agent6:44
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Confirmed Workday SSO outage and provided expected resolution
Jul 11, 4:55 PMInboundHR Voice AssistantJPM-200656Paycheck QuestionResolved by Agent6:42
Email
Walked through pay stub line items
Jul 11, 4:50 PMInboundHR Voice AssistantJPM-206163ImmigrationResolved by Agent3:31
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Provided contact for immigration specialist
Jul 11, 4:47 PMInboundHR Voice AssistantJPM-206223Workday Login IssueTransferred to HRBP4:21
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 11, 3:47 PMInboundHR Voice AssistantJPM-202609PTO BalanceTransferred to Benefits8:54
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 11, 12:48 PMInboundHR Voice AssistantJPM-207780OtherCaller Disconnected6:12
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Walked through commuter benefits enrollment
Jul 11, 11:56 AMInboundHR Voice AssistantJPM-203417PTO BalanceResolved by Agent7:13
Email
Walked employee through PTO carryover policy for end of year
Jul 11, 11:49 AMInboundHR Voice AssistantJPM-209370Address ChangeResolved by Agent6:48
Email
Updated mailing address for tax document delivery
Jul 11, 10:31 AMInboundHR Voice AssistantJPM-206158Benefits EnrollmentResolved by Agent3:47
Email
Compared PPO and HDHP plan tiers for employee
Jul 11, 10:29 AMInboundHR Voice AssistantJPM-209282OtherResolved by Agent8:14
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Reviewed referral bonus program details
Jul 11, 10:21 AMInboundHR Voice AssistantJPM-209740Manager ApprovalResolved by Agent7:35
Teams
Sent manager notification for pending approval
Jul 11, 9:30 AMInboundHR Voice AssistantJPM-206384Benefits EnrollmentResolved by Agent4:46
Email
Helped employee compare plan options for upcoming enrollment
Jul 11, 9:25 AMInboundHR Voice AssistantJPM-205085ImmigrationKnowledge Gap8:44
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Discussed sponsorship paperwork deadline
Jul 11, 9:03 AMInboundHR Voice AssistantJPM-209360OtherResolved by Agent5:06
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Explained remote work guidelines policy
Jul 11, 8:40 AMInboundHR Voice AssistantJPM-204040OtherResolved by Agent4:04
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Explained wellness stipend reimbursement process
Jul 11, 7:02 AMInboundHR Voice AssistantJPM-202156Benefits EnrollmentTransferred to HRBP7:35
Teams
Helped employee compare plan options for upcoming enrollment
Jul 11, 5:21 AMInboundHR Voice AssistantJPM-205275PTO BalanceResolved by Agent6:01
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 11, 3:07 AMInboundHR Voice AssistantJPM-201745Relocation StatusResolved by Agent4:39
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Provided status update on Cartus relocation case
Jul 11, 2:52 AMInboundHR Voice AssistantJPM-208688OtherTransferred to Benefits4:29
Teams
Reviewed referral bonus program details
Jul 11, 12:08 AMInboundHR Voice AssistantJPM-209578Retirement PlanResolved by Agent5:40
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Reviewed catch-up contribution eligibility
Jul 10, 11:13 PMInboundHR Voice AssistantJPM-207499Address ChangeResolved by Agent7:14
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Reviewed emergency contact update process
Jul 10, 10:14 PMInboundHR Voice AssistantJPM-207694Benefits EnrollmentResolved by Agent7:31
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Explained open enrollment window for medical plans
Page 6 · 50 sessions
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