Sessions
Most recent 50 agent sessions in this period
| Time | Channel | Agent | Employee | Topic | Outcome | Duration | Actions | Summary |
|---|---|---|---|---|---|---|---|---|
| Jul 1, 11:32 AM | Inbound | HR Voice Assistant | JPM-201843 | Benefits Enrollment | Resolved by Agent | 5:11 | Email | Helped employee compare plan options for upcoming enrollment |
| Jul 1, 7:49 AM | Inbound | HR Voice Assistant | JPM-206150 | Other | Knowledge Gap | 6:13 | — | Reviewed referral bonus program details |
| Jul 1, 5:48 AM | Inbound | HR Voice Assistant | JPM-207939 | Paycheck Question | Transferred to HRBP | 6:39 | Teams | Clarified tax withholding change after recent move |
| Jul 1, 5:37 AM | Inbound | HR Voice Assistant | JPM-200274 | Paycheck Question | Transferred to Benefits | 5:10 | Teams | Clarified tax withholding change after recent move |
| Jul 1, 4:36 AM | Inbound | HR Voice Assistant | JPM-208894 | Workday Login Issue | Transferred to HRBP | 8:14 | Teams | Helped employee access Workday timesheet submission |
| Jul 1, 3:10 AM | Inbound | HR Voice Assistant | JPM-202538 | PTO Balance | Transferred to Benefits | 5:37 | Teams | Explained PTO accrual for new hires in first year |
| Jun 30, 11:57 PM | Inbound | HR Voice Assistant | JPM-203641 | Retirement Plan | Transferred to Mobility | 6:59 | Teams | Reviewed catch-up contribution eligibility |
| Jun 30, 8:23 PM | Inbound | HR Voice Assistant | JPM-208084 | PTO Balance | Knowledge Gap | 3:49 | — | Walked employee through PTO carryover policy for end of year |
| Jun 30, 8:06 PM | Inbound | HR Voice Assistant | JPM-206833 | Other | Resolved by Agent | 6:45 | — | Explained remote work guidelines policy |
| Jun 30, 7:45 PM | Inbound | HR Voice Assistant | JPM-202781 | PTO Balance | Resolved by Agent | 5:07 | Email | Walked employee through PTO carryover policy for end of year |
| Jun 30, 7:39 PM | Inbound | HR Voice Assistant | JPM-205780 | Other | Resolved by Agent | 4:53 | — | Walked through commuter benefits enrollment |
| Jun 30, 6:44 PM | Inbound | HR Voice Assistant | JPM-205740 | Immigration | Resolved by Agent | 6:30 | — | Walked through I-9 reverification requirements |
| Jun 30, 4:43 PM | Inbound | HR Voice Assistant | JPM-201099 | Immigration | Resolved by Agent | 7:52 | — | Discussed sponsorship paperwork deadline |
| Jun 30, 2:07 PM | Inbound | HR Voice Assistant | JPM-206827 | Benefits Enrollment | Resolved by Agent | 6:33 | Email | Reviewed dependent coverage rules after life event |
| Jun 30, 1:49 PM | Inbound | HR Voice Assistant | JPM-203145 | Immigration | Resolved by Agent | 8:37 | — | Explained sponsorship process and immigration team handoff |
| Jun 30, 1:45 PM | Inbound | HR Voice Assistant | JPM-203963 | Relocation Status | Resolved by Agent | 7:18 | — | Confirmed housing package cap and temporary lodging end date |
| Jun 30, 1:12 PM | Inbound | HR Voice Assistant | JPM-204242 | Benefits Enrollment | Resolved by Agent | 7:38 | — | Helped employee compare plan options for upcoming enrollment |
| Jun 30, 12:03 PM | Inbound | HR Voice Assistant | JPM-202139 | Paycheck Question | Transferred to HRBP | 8:57 | Teams | Clarified one-time bonus payment timing |
| Jun 30, 5:08 AM | Inbound | HR Voice Assistant | JPM-207368 | Address Change | Resolved by Agent | 4:48 | Email | Reviewed emergency contact update process |
| Jun 30, 3:29 AM | Inbound | HR Voice Assistant | JPM-201398 | PTO Balance | Resolved by Agent | 5:32 | Email | Confirmed remaining PTO days and explained accrual schedule |
| Jun 30, 12:11 AM | Inbound | HR Voice Assistant | JPM-207169 | PTO Balance | Resolved by Agent | 8:03 | Email | Confirmed remaining PTO days and explained accrual schedule |
| Jun 29, 9:58 PM | Inbound | HR Voice Assistant | JPM-205120 | PTO Balance | Resolved by Agent | 8:42 | Email | Explained PTO accrual for new hires in first year |
| Jun 29, 3:21 PM | Inbound | HR Voice Assistant | JPM-203719 | Paycheck Question | Transferred to Mobility | 5:05 | Teams | Clarified one-time bonus payment timing |
| Jun 29, 9:13 AM | Inbound | HR Voice Assistant | JPM-200441 | Address Change | Resolved by Agent | 4:30 | Email | Updated mailing address for tax document delivery |
| Jun 29, 8:56 AM | Inbound | HR Voice Assistant | JPM-207130 | PTO Balance | Resolved by Agent | 6:02 | Email | Walked employee through PTO carryover policy for end of year |
| Jun 29, 5:04 AM | Inbound | HR Voice Assistant | JPM-205564 | Benefits Enrollment | Resolved by Agent | 3:53 | Email | Compared PPO and HDHP plan tiers for employee |
| Jun 29, 3:44 AM | Inbound | HR Voice Assistant | JPM-203274 | Relocation Status | Resolved by Agent | 5:49 | — | Reviewed timing of household goods shipment |
| Jun 29, 1:47 AM | Inbound | HR Voice Assistant | JPM-200476 | PTO Balance | Resolved by Agent | 3:14 | — | Confirmed PTO balance before vacation request submission |
| Jun 28, 11:55 PM | Inbound | HR Voice Assistant | JPM-209439 | PTO Balance | Resolved by Agent | 4:58 | Email | Explained PTO accrual for new hires in first year |
| Jun 28, 11:40 PM | Inbound | HR Voice Assistant | JPM-206203 | Address Change | Resolved by Agent | 8:56 | — | Updated address in Workday after relocation |
| Jun 28, 9:32 PM | Inbound | HR Voice Assistant | JPM-206097 | Retirement Plan | Knowledge Gap | 7:44 | — | Explained employer match and vesting schedule |
| Jun 28, 9:11 PM | Inbound | HR Voice Assistant | JPM-208360 | Workday Login Issue | Resolved by Agent | 4:01 | — | Diagnosed multi-factor authentication issue with Workday |
| Jun 28, 12:40 PM | Inbound | HR Voice Assistant | JPM-209550 | Manager Approval | Caller Disconnected | 7:18 | — | Reviewed steps to escalate a stalled approval |
Page 11 · 33 sessions