Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 24, 3:54 PMInboundHR Voice AssistantJPM-201849PTO BalanceTransferred to Mobility5:19
Teams
Confirmed PTO balance before vacation request submission
Jul 24, 10:36 AMInboundHR Voice AssistantJPM-200487Address ChangeTransferred to Mobility8:00
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 24, 5:36 AMInboundHR Voice AssistantJPM-204316Relocation StatusTransferred to Mobility5:49
Teams
Explained gross-up estimate for interstate move
Jul 23, 10:52 PMInboundHR Voice AssistantJPM-209095Manager ApprovalTransferred to Mobility7:45
Teams
Confirmed approval escalation path
Jul 22, 12:03 PMInboundHR Voice AssistantJPM-207426Address ChangeTransferred to Mobility7:02
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 20, 7:18 AMInboundHR Voice AssistantJPM-201820Relocation StatusTransferred to Mobility3:56
Teams
Provided counselor contact info for relocation questions
Jul 17, 5:26 AMInboundHR Voice AssistantJPM-203672Paycheck QuestionTransferred to Mobility8:40
Teams
Walked through pay stub line items
Jul 15, 7:42 PMInboundHR Voice AssistantJPM-202298OtherTransferred to Mobility4:29
Teams
Explained wellness stipend reimbursement process
Jul 13, 2:16 PMInboundHR Voice AssistantJPM-201737PTO BalanceTransferred to Mobility8:34
Teams
Walked employee through PTO carryover policy for end of year
Jul 13, 11:11 AMInboundHR Voice AssistantJPM-205524PTO BalanceTransferred to Mobility7:10
Teams
Confirmed PTO balance before vacation request submission
Jul 13, 4:53 AMInboundHR Voice AssistantJPM-208932Workday Login IssueTransferred to Mobility8:35
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 12, 5:32 PMInboundHR Voice AssistantJPM-205333Paycheck QuestionTransferred to Mobility3:06
Teams
Explained last paycheck net amount and deductions
Jul 10, 11:36 AMInboundHR Voice AssistantJPM-204611PTO BalanceTransferred to Mobility5:15
Teams
Explained PTO accrual for new hires in first year
Jul 8, 1:51 PMInboundHR Voice AssistantJPM-204492Relocation StatusTransferred to Mobility7:06
Teams
Provided counselor contact info for relocation questions
Jul 3, 4:01 AMInboundHR Voice AssistantJPM-205923Manager ApprovalTransferred to Mobility4:52
Teams
Sent manager notification for pending approval
Jul 2, 1:54 PMInboundHR Voice AssistantJPM-204650Manager ApprovalTransferred to Mobility5:42
Teams
Sent manager notification for pending approval
Jul 1, 6:21 PMInboundHR Voice AssistantJPM-207389PTO BalanceTransferred to Mobility5:41
Teams
Explained PTO accrual for new hires in first year
Jul 1, 12:39 PMInboundHR Voice AssistantJPM-209696PTO BalanceTransferred to Mobility5:22
Teams
Walked employee through PTO carryover policy for end of year
Jul 1, 7:17 AMInboundHR Voice AssistantJPM-201099Relocation StatusTransferred to Mobility7:27
Teams
Reviewed timing of household goods shipment
Jun 30, 6:05 PMInboundHR Voice AssistantJPM-206631Retirement PlanTransferred to Mobility3:35
Teams
Reviewed catch-up contribution eligibility
Jun 29, 9:58 AMInboundHR Voice AssistantJPM-203641Retirement PlanTransferred to Mobility6:59
Teams
Reviewed catch-up contribution eligibility
Jun 28, 1:23 AMInboundHR Voice AssistantJPM-203719Paycheck QuestionTransferred to Mobility5:05
Teams
Clarified one-time bonus payment timing
Page 1 · 22 sessions