Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 24, 3:52 PMInboundHR Voice AssistantJPM-201849PTO BalanceTransferred to Mobility5:19
Teams
Confirmed PTO balance before vacation request submission
Jul 24, 10:34 AMInboundHR Voice AssistantJPM-200487Address ChangeTransferred to Mobility8:00
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 24, 5:34 AMInboundHR Voice AssistantJPM-204316Relocation StatusTransferred to Mobility5:49
Teams
Explained gross-up estimate for interstate move
Jul 23, 10:50 PMInboundHR Voice AssistantJPM-209095Manager ApprovalTransferred to Mobility7:45
Teams
Confirmed approval escalation path
Jul 22, 12:01 PMInboundHR Voice AssistantJPM-207426Address ChangeTransferred to Mobility7:02
Teams
Confirmed payroll tax jurisdiction change after address update
Jul 20, 7:16 AMInboundHR Voice AssistantJPM-201820Relocation StatusTransferred to Mobility3:56
Teams
Provided counselor contact info for relocation questions
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