Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 7:34 PMInboundHR Voice AssistantJPM-202209Workday Login IssueTransferred to HRBP7:43
Teams
Helped employee access Workday timesheet submission
Jul 24, 6:08 PMInboundHR Voice AssistantJPM-207658OtherTransferred to HRBP7:08
Teams
Reviewed referral bonus program details
Jul 23, 6:05 AMInboundHR Voice AssistantJPM-200098Workday Login IssueTransferred to HRBP6:44
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 22, 3:10 PMInboundHR Voice AssistantJPM-205318Paycheck QuestionTransferred to HRBP4:40
Teams
Clarified tax withholding change after recent move
Jul 21, 8:15 AMInboundHR Voice AssistantJPM-209276OtherTransferred to HRBP3:39
Teams
Reviewed referral bonus program details
Jul 20, 3:45 PMInboundHR Voice AssistantJPM-205718ImmigrationTransferred to HRBP7:17
Teams
Walked through I-9 reverification requirements
Jul 17, 7:08 AMInboundHR Voice AssistantJPM-209773Retirement PlanTransferred to HRBP8:23
Teams
Explained employer match and vesting schedule
Jul 17, 7:03 AMInboundHR Voice AssistantJPM-202758OtherTransferred to HRBP4:13
Teams
Reviewed referral bonus program details
Jul 16, 11:19 AMInboundHR Voice AssistantJPM-207267PTO BalanceTransferred to HRBP5:10
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 15, 3:03 PMInboundHR Voice AssistantJPM-204710Relocation StatusTransferred to HRBP3:42
Teams
Confirmed housing package cap and temporary lodging end date
Jul 15, 4:38 AMInboundHR Voice AssistantJPM-206124OtherTransferred to HRBP8:36
Teams
Explained wellness stipend reimbursement process
Jul 15, 4:10 AMInboundHR Voice AssistantJPM-207997Paycheck QuestionTransferred to HRBP4:45
Teams
Clarified one-time bonus payment timing
Jul 15, 12:15 AMInboundHR Voice AssistantJPM-206555Relocation StatusTransferred to HRBP3:17
Teams
Provided counselor contact info for relocation questions
Jul 14, 6:43 PMInboundHR Voice AssistantJPM-200846Manager ApprovalTransferred to HRBP6:30
Teams
Confirmed approval escalation path
Jul 14, 5:45 AMInboundHR Voice AssistantJPM-207986Paycheck QuestionTransferred to HRBP5:12
Teams
Explained last paycheck net amount and deductions
Jul 13, 7:50 PMInboundHR Voice AssistantJPM-201293Paycheck QuestionTransferred to HRBP6:28
Teams
Walked through pay stub line items
Jul 11, 5:44 PMInboundHR Voice AssistantJPM-203619Manager ApprovalTransferred to HRBP5:57
Teams
Confirmed approval escalation path
Jul 10, 9:16 AMInboundHR Voice AssistantJPM-206223Workday Login IssueTransferred to HRBP4:21
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 9, 11:31 PMInboundHR Voice AssistantJPM-202156Benefits EnrollmentTransferred to HRBP7:35
Teams
Helped employee compare plan options for upcoming enrollment
Jul 9, 8:56 AMInboundHR Voice AssistantJPM-203904ImmigrationTransferred to HRBP8:53
Teams
Provided contact for immigration specialist
Jul 8, 11:59 AMInboundHR Voice AssistantJPM-204099ImmigrationTransferred to HRBP3:00
Teams
Confirmed status of permanent residency application
Jul 8, 1:45 AMInboundHR Voice AssistantJPM-206372Manager ApprovalTransferred to HRBP5:23
Teams
Sent manager notification for pending approval
Jul 5, 9:24 PMInboundHR Voice AssistantJPM-200096Benefits EnrollmentTransferred to HRBP4:48
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 4, 6:43 PMInboundHR Voice AssistantJPM-205025OtherTransferred to HRBP5:27
Teams
Reviewed tuition reimbursement eligibility
Jul 3, 10:33 AMInboundHR Voice AssistantJPM-207057Workday Login IssueTransferred to HRBP4:28
Teams
Resolved Workday access issue before payroll cutoff
Jul 3, 9:49 AMInboundHR Voice AssistantJPM-200279Manager ApprovalTransferred to HRBP5:12
Teams
Explained delegate approval option for absent manager
Jul 3, 5:52 AMInboundHR Voice AssistantJPM-205555Paycheck QuestionTransferred to HRBP5:37
Teams
Walked through pay stub line items
Jul 1, 6:51 PMInboundHR Voice AssistantJPM-202056Manager ApprovalTransferred to HRBP3:01
Teams
Reviewed steps to escalate a stalled approval
Jun 30, 9:50 PMInboundHR Voice AssistantJPM-209622Relocation StatusTransferred to HRBP5:38
Teams
Provided status update on Cartus relocation case
Jun 30, 4:57 AMInboundHR Voice AssistantJPM-205078ImmigrationTransferred to HRBP3:25
Teams
Confirmed status of permanent residency application
Jun 29, 3:51 PMInboundHR Voice AssistantJPM-207939Paycheck QuestionTransferred to HRBP6:39
Teams
Clarified tax withholding change after recent move
Jun 29, 2:39 PMInboundHR Voice AssistantJPM-208894Workday Login IssueTransferred to HRBP8:14
Teams
Helped employee access Workday timesheet submission
Jun 28, 10:06 PMInboundHR Voice AssistantJPM-202139Paycheck QuestionTransferred to HRBP8:57
Teams
Clarified one-time bonus payment timing
Page 1 · 33 sessions