Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 7:33 PMInboundHR Voice AssistantJPM-202209Workday Login IssueTransferred to HRBP7:43
Teams
Helped employee access Workday timesheet submission
Jul 24, 6:07 PMInboundHR Voice AssistantJPM-207658OtherTransferred to HRBP7:08
Teams
Reviewed referral bonus program details
Jul 23, 6:04 AMInboundHR Voice AssistantJPM-200098Workday Login IssueTransferred to HRBP6:44
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 22, 3:09 PMInboundHR Voice AssistantJPM-205318Paycheck QuestionTransferred to HRBP4:40
Teams
Clarified tax withholding change after recent move
Jul 21, 8:13 AMInboundHR Voice AssistantJPM-209276OtherTransferred to HRBP3:39
Teams
Reviewed referral bonus program details
Jul 20, 3:44 PMInboundHR Voice AssistantJPM-205718ImmigrationTransferred to HRBP7:17
Teams
Walked through I-9 reverification requirements
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