Sessions
Most recent 50 agent sessions in this period
| Time | Channel | Agent | Employee | Topic | Outcome | Duration | Actions | Summary |
|---|---|---|---|---|---|---|---|---|
| Jul 25, 10:48 AM | Inbound | HR Voice Assistant | JPM-206818 | Benefits Enrollment | Knowledge Gap | 5:06 | — | Compared PPO and HDHP plan tiers for employee |
| Jul 24, 12:53 PM | Inbound | HR Voice Assistant | JPM-202018 | Workday Login Issue | Knowledge Gap | 8:06 | — | Diagnosed multi-factor authentication issue with Workday |
| Jul 24, 1:58 AM | Inbound | HR Voice Assistant | JPM-207427 | Workday Login Issue | Knowledge Gap | 7:18 | — | Diagnosed multi-factor authentication issue with Workday |
| Jul 23, 10:34 PM | Inbound | HR Voice Assistant | JPM-200607 | Immigration | Knowledge Gap | 4:44 | — | Provided contact for immigration specialist |
| Jul 22, 7:20 PM | Inbound | HR Voice Assistant | JPM-208985 | PTO Balance | Knowledge Gap | 5:17 | — | Confirmed remaining PTO days and explained accrual schedule |
| Jul 22, 1:42 PM | Inbound | HR Voice Assistant | JPM-208547 | Benefits Enrollment | Knowledge Gap | 8:55 | — | Compared PPO and HDHP plan tiers for employee |
| Jul 22, 10:34 AM | Inbound | HR Voice Assistant | JPM-200446 | Workday Login Issue | Knowledge Gap | 7:48 | — | Confirmed Workday SSO outage and provided expected resolution |
| Jul 21, 7:34 PM | Inbound | HR Voice Assistant | JPM-202346 | PTO Balance | Knowledge Gap | 7:31 | — | Provided breakdown of used and pending PTO for current year |
| Jul 20, 5:51 PM | Inbound | HR Voice Assistant | JPM-204210 | Relocation Status | Knowledge Gap | 3:55 | — | Provided counselor contact info for relocation questions |
| Jul 20, 4:41 PM | Inbound | HR Voice Assistant | JPM-209542 | Manager Approval | Knowledge Gap | 7:53 | — | Sent manager notification for pending approval |
| Jul 20, 2:48 AM | Inbound | HR Voice Assistant | JPM-200221 | Paycheck Question | Knowledge Gap | 5:36 | — | Clarified tax withholding change after recent move |
| Jul 19, 12:43 PM | Inbound | HR Voice Assistant | JPM-205723 | Manager Approval | Knowledge Gap | 8:15 | — | Explained delegate approval option for absent manager |
| Jul 17, 10:29 PM | Inbound | HR Voice Assistant | JPM-206206 | Workday Login Issue | Knowledge Gap | 8:18 | — | Diagnosed multi-factor authentication issue with Workday |
| Jul 17, 5:46 PM | Inbound | HR Voice Assistant | JPM-209202 | PTO Balance | Knowledge Gap | 6:04 | — | Confirmed remaining PTO days and explained accrual schedule |
| Jul 17, 10:22 AM | Inbound | HR Voice Assistant | JPM-208041 | Relocation Status | Knowledge Gap | 7:53 | — | Confirmed housing package cap and temporary lodging end date |
| Jul 17, 9:51 AM | Inbound | HR Voice Assistant | JPM-202697 | Other | Knowledge Gap | 3:25 | — | Explained remote work guidelines policy |
| Jul 16, 8:23 AM | Inbound | HR Voice Assistant | JPM-204170 | Relocation Status | Knowledge Gap | 8:21 | — | Reviewed timing of household goods shipment |
| Jul 16, 2:49 AM | Inbound | HR Voice Assistant | JPM-202376 | Address Change | Knowledge Gap | 7:42 | — | Updated address in Workday after relocation |
| Jul 15, 2:56 AM | Inbound | HR Voice Assistant | JPM-206863 | Workday Login Issue | Knowledge Gap | 3:51 | — | Confirmed Workday SSO outage and provided expected resolution |
| Jul 14, 12:49 PM | Inbound | HR Voice Assistant | JPM-202968 | Relocation Status | Knowledge Gap | 6:30 | — | Provided counselor contact info for relocation questions |
| Jul 14, 6:40 AM | Inbound | HR Voice Assistant | JPM-200887 | Relocation Status | Knowledge Gap | 5:31 | — | Provided status update on Cartus relocation case |
| Jul 10, 1:44 AM | Inbound | HR Voice Assistant | JPM-205085 | Immigration | Knowledge Gap | 8:44 | — | Discussed sponsorship paperwork deadline |
| Jul 8, 6:00 AM | Inbound | HR Voice Assistant | JPM-201079 | PTO Balance | Knowledge Gap | 8:49 | — | Explained PTO accrual for new hires in first year |
| Jul 7, 2:05 PM | Inbound | HR Voice Assistant | JPM-207342 | Workday Login Issue | Knowledge Gap | 7:22 | — | Confirmed Workday SSO outage and provided expected resolution |
| Jul 7, 12:38 AM | Inbound | HR Voice Assistant | JPM-207779 | Paycheck Question | Knowledge Gap | 3:18 | — | Clarified tax withholding change after recent move |
| Jul 6, 6:03 AM | Inbound | HR Voice Assistant | JPM-208550 | PTO Balance | Knowledge Gap | 7:44 | — | Walked employee through PTO carryover policy for end of year |
| Jul 5, 6:59 AM | Inbound | HR Voice Assistant | JPM-206226 | PTO Balance | Knowledge Gap | 4:55 | — | Explained PTO accrual for new hires in first year |
| Jul 3, 8:57 PM | Inbound | HR Voice Assistant | JPM-207195 | Other | Knowledge Gap | 8:02 | — | Reviewed referral bonus program details |
| Jul 3, 7:00 PM | Inbound | HR Voice Assistant | JPM-206827 | PTO Balance | Knowledge Gap | 8:48 | — | Confirmed remaining PTO days and explained accrual schedule |
| Jul 3, 6:32 PM | Inbound | HR Voice Assistant | JPM-201192 | Address Change | Knowledge Gap | 5:30 | — | Updated address in Workday after relocation |
| Jul 3, 11:07 AM | Inbound | HR Voice Assistant | JPM-203132 | PTO Balance | Knowledge Gap | 8:18 | — | Provided breakdown of used and pending PTO for current year |
| Jul 3, 11:06 AM | Inbound | HR Voice Assistant | JPM-200187 | Benefits Enrollment | Knowledge Gap | 6:05 | — | Explained open enrollment window for medical plans |
| Jul 3, 3:59 AM | Inbound | HR Voice Assistant | JPM-207958 | Workday Login Issue | Knowledge Gap | 5:21 | — | Diagnosed multi-factor authentication issue with Workday |
| Jul 2, 3:26 PM | Inbound | HR Voice Assistant | JPM-204854 | Workday Login Issue | Knowledge Gap | 6:58 | — | Walked through Workday password reset flow |
| Jul 2, 3:08 AM | Inbound | HR Voice Assistant | JPM-201837 | PTO Balance | Knowledge Gap | 7:24 | — | Explained PTO accrual for new hires in first year |
| Jul 2, 1:20 AM | Inbound | HR Voice Assistant | JPM-203260 | Benefits Enrollment | Knowledge Gap | 6:12 | — | Helped employee compare plan options for upcoming enrollment |
| Jul 2, 1:10 AM | Inbound | HR Voice Assistant | JPM-208146 | Relocation Status | Knowledge Gap | 6:38 | — | Provided counselor contact info for relocation questions |
| Jul 1, 12:11 PM | Inbound | HR Voice Assistant | JPM-207172 | Workday Login Issue | Knowledge Gap | 7:01 | — | Confirmed Workday SSO outage and provided expected resolution |
| Jun 30, 2:11 AM | Inbound | HR Voice Assistant | JPM-205182 | Other | Knowledge Gap | 5:25 | — | Explained remote work guidelines policy |
| Jun 29, 5:42 PM | Inbound | HR Voice Assistant | JPM-206150 | Other | Knowledge Gap | 6:13 | — | Reviewed referral bonus program details |
| Jun 29, 6:16 AM | Inbound | HR Voice Assistant | JPM-208084 | PTO Balance | Knowledge Gap | 3:49 | — | Walked employee through PTO carryover policy for end of year |
| Jun 27, 7:25 AM | Inbound | HR Voice Assistant | JPM-206097 | Retirement Plan | Knowledge Gap | 7:44 | — | Explained employer match and vesting schedule |
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