Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 25, 10:46 AMInboundHR Voice AssistantJPM-206818Benefits EnrollmentKnowledge Gap5:06
—
Compared PPO and HDHP plan tiers for employee
Jul 24, 12:51 PMInboundHR Voice AssistantJPM-202018Workday Login IssueKnowledge Gap8:06
—
Diagnosed multi-factor authentication issue with Workday
Jul 24, 1:55 AMInboundHR Voice AssistantJPM-207427Workday Login IssueKnowledge Gap7:18
—
Diagnosed multi-factor authentication issue with Workday
Jul 23, 10:32 PMInboundHR Voice AssistantJPM-200607ImmigrationKnowledge Gap4:44
—
Provided contact for immigration specialist
Jul 22, 7:18 PMInboundHR Voice AssistantJPM-208985PTO BalanceKnowledge Gap5:17
—
Confirmed remaining PTO days and explained accrual schedule
Jul 22, 1:40 PMInboundHR Voice AssistantJPM-208547Benefits EnrollmentKnowledge Gap8:55
—
Compared PPO and HDHP plan tiers for employee
Jul 22, 10:32 AMInboundHR Voice AssistantJPM-200446Workday Login IssueKnowledge Gap7:48
—
Confirmed Workday SSO outage and provided expected resolution
Jul 21, 7:32 PMInboundHR Voice AssistantJPM-202346PTO BalanceKnowledge Gap7:31
—
Provided breakdown of used and pending PTO for current year
Jul 20, 5:48 PMInboundHR Voice AssistantJPM-204210Relocation StatusKnowledge Gap3:55
—
Provided counselor contact info for relocation questions
Jul 20, 4:38 PMInboundHR Voice AssistantJPM-209542Manager ApprovalKnowledge Gap7:53
—
Sent manager notification for pending approval
Jul 20, 2:46 AMInboundHR Voice AssistantJPM-200221Paycheck QuestionKnowledge Gap5:36
—
Clarified tax withholding change after recent move
Page 1 · 11 sessions