Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 8:38 PMInboundHR Voice AssistantJPM-201518Paycheck QuestionCaller Disconnected5:55
—
Explained last paycheck net amount and deductions
Jul 23, 9:51 PMInboundHR Voice AssistantJPM-204256Paycheck QuestionCaller Disconnected3:50
—
Confirmed next pay date and direct deposit details
Jul 22, 9:59 PMInboundHR Voice AssistantJPM-207655Benefits EnrollmentCaller Disconnected7:04
—
Compared PPO and HDHP plan tiers for employee
Jul 22, 1:57 AMInboundHR Voice AssistantJPM-201405Manager ApprovalCaller Disconnected8:46
—
Explained delegate approval option for absent manager
Jul 21, 1:50 AMInboundHR Voice AssistantJPM-205514Relocation StatusCaller Disconnected3:14
—
Provided counselor contact info for relocation questions
Jul 15, 12:04 AMInboundHR Voice AssistantJPM-204695Benefits EnrollmentCaller Disconnected7:01
—
Reviewed dependent coverage rules after life event
Jul 10, 4:01 PMInboundHR Voice AssistantJPM-202089Workday Login IssueCaller Disconnected4:19
—
Helped employee access Workday timesheet submission
Jul 10, 5:06 AMInboundHR Voice AssistantJPM-207780OtherCaller Disconnected6:12
—
Walked through commuter benefits enrollment
Jul 7, 5:32 PMInboundHR Voice AssistantJPM-208136Paycheck QuestionCaller Disconnected6:54
—
Clarified one-time bonus payment timing
Jul 2, 11:06 AMInboundHR Voice AssistantJPM-204499Manager ApprovalCaller Disconnected6:28
—
Sent manager notification for pending approval
Jul 2, 10:05 AMInboundHR Voice AssistantJPM-204476OtherCaller Disconnected3:15
—
Reviewed referral bonus program details
Jun 30, 5:17 PMInboundHR Voice AssistantJPM-206834Benefits EnrollmentCaller Disconnected8:35
—
Explained open enrollment window for medical plans
Jun 26, 10:32 PMInboundHR Voice AssistantJPM-209550Manager ApprovalCaller Disconnected7:18
—
Reviewed steps to escalate a stalled approval
Page 1 · 13 sessions