Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 8:37 PMInboundHR Voice AssistantJPM-201518Paycheck QuestionCaller Disconnected5:55
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Explained last paycheck net amount and deductions
Jul 23, 9:51 PMInboundHR Voice AssistantJPM-204256Paycheck QuestionCaller Disconnected3:50
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Confirmed next pay date and direct deposit details
Jul 22, 9:58 PMInboundHR Voice AssistantJPM-207655Benefits EnrollmentCaller Disconnected7:04
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Compared PPO and HDHP plan tiers for employee
Jul 22, 1:57 AMInboundHR Voice AssistantJPM-201405Manager ApprovalCaller Disconnected8:46
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Explained delegate approval option for absent manager
Jul 21, 1:49 AMInboundHR Voice AssistantJPM-205514Relocation StatusCaller Disconnected3:14
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Provided counselor contact info for relocation questions
Jul 15, 12:03 AMInboundHR Voice AssistantJPM-204695Benefits EnrollmentCaller Disconnected7:01
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Reviewed dependent coverage rules after life event
Jul 10, 4:00 PMInboundHR Voice AssistantJPM-202089Workday Login IssueCaller Disconnected4:19
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Helped employee access Workday timesheet submission
Jul 10, 5:05 AMInboundHR Voice AssistantJPM-207780OtherCaller Disconnected6:12
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Walked through commuter benefits enrollment
Jul 7, 5:31 PMInboundHR Voice AssistantJPM-208136Paycheck QuestionCaller Disconnected6:54
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Clarified one-time bonus payment timing
Jul 2, 11:06 AMInboundHR Voice AssistantJPM-204499Manager ApprovalCaller Disconnected6:28
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Sent manager notification for pending approval
Jul 2, 10:04 AMInboundHR Voice AssistantJPM-204476OtherCaller Disconnected3:15
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Reviewed referral bonus program details
Jun 30, 5:16 PMInboundHR Voice AssistantJPM-206834Benefits EnrollmentCaller Disconnected8:35
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Explained open enrollment window for medical plans
Jun 26, 10:31 PMInboundHR Voice AssistantJPM-209550Manager ApprovalCaller Disconnected7:18
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Reviewed steps to escalate a stalled approval
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