Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 15, 3:51 AMChatbotHR ChatbotJPM-209860OtherKnowledge Gap2:01
—
Explained remote work guidelines policy
Jul 15, 3:47 AMChatbotHR ChatbotJPM-206347Benefits EnrollmentResolved by Agent2:42
Email
Reviewed dependent coverage rules after life event
Jul 15, 3:26 AMChatbotHR ChatbotJPM-202076Paycheck QuestionResolved by Agent0:47
—
Clarified tax withholding change after recent move
Jul 15, 2:44 AMChatbotHR ChatbotJPM-203225OtherResolved by Agent2:44
—
Reviewed referral bonus program details
Jul 15, 1:53 AMChatbotHR ChatbotJPM-209822PTO BalanceTransferred to HRBP0:51
Teams
Walked employee through PTO carryover policy for end of year
Jul 15, 1:37 AMChatbotHR ChatbotJPM-205517Benefits EnrollmentKnowledge Gap2:45
—
Reviewed dependent coverage rules after life event
Jul 14, 11:05 PMChatbotHR ChatbotJPM-207112Manager ApprovalResolved by Agent2:19
Teams
Confirmed approval escalation path
Jul 14, 10:02 PMChatbotHR ChatbotJPM-204647PTO BalanceResolved by Agent1:23
Email
Confirmed PTO balance before vacation request submission
Jul 14, 9:53 PMChatbotHR ChatbotJPM-202061ImmigrationResolved by Agent2:20
—
Discussed sponsorship paperwork deadline
Jul 14, 8:50 PMChatbotHR ChatbotJPM-201596Benefits EnrollmentResolved by Agent1:43
Email
Compared PPO and HDHP plan tiers for employee
Jul 14, 7:37 PMChatbotHR ChatbotJPM-204653Benefits EnrollmentResolved by Agent2:54
Email
Compared PPO and HDHP plan tiers for employee
Jul 14, 7:26 PMChatbotHR ChatbotJPM-208354PTO BalanceResolved by Agent1:03
Email
Confirmed PTO balance before vacation request submission
Jul 14, 6:30 PMChatbotHR ChatbotJPM-205822Paycheck QuestionResolved by Agent2:57
—
Confirmed next pay date and direct deposit details
Jul 14, 6:05 PMChatbotHR ChatbotJPM-207183Relocation StatusResolved by Agent2:46
—
Provided status update on Cartus relocation case
Jul 14, 5:46 PMChatbotHR ChatbotJPM-203453OtherResolved by Agent1:03
—
Explained wellness stipend reimbursement process
Jul 14, 5:17 PMChatbotHR ChatbotJPM-207888Retirement PlanResolved by Agent1:41
—
Explained retirement contribution change for next pay period
Jul 14, 5:00 PMChatbotHR ChatbotJPM-209112PTO BalanceResolved by Agent2:49
Email
Confirmed PTO balance before vacation request submission
Jul 14, 4:58 PMChatbotHR ChatbotJPM-200428Benefits EnrollmentResolved by Agent2:48
Email
Helped employee compare plan options for upcoming enrollment
Jul 14, 2:36 PMChatbotHR ChatbotJPM-209388PTO BalanceResolved by Agent0:45
Email
Explained PTO accrual for new hires in first year
Jul 14, 2:19 PMChatbotHR ChatbotJPM-205875Workday Login IssueResolved by Agent2:43
—
Resolved Workday access issue before payroll cutoff
Jul 14, 12:35 PMChatbotHR ChatbotJPM-204400Benefits EnrollmentResolved by Agent1:45
—
Reviewed dependent coverage rules after life event
Jul 14, 12:27 PMChatbotHR ChatbotJPM-206166PTO BalanceResolved by Agent2:55
—
Explained PTO accrual for new hires in first year
Jul 14, 11:22 AMChatbotHR ChatbotJPM-202927Benefits EnrollmentResolved by Agent1:47
Email
Helped employee compare plan options for upcoming enrollment
Jul 14, 10:31 AMChatbotHR ChatbotJPM-204442Benefits EnrollmentTransferred to HRBP1:09
Teams
Reviewed dependent coverage rules after life event
Jul 14, 10:04 AMChatbotHR ChatbotJPM-206900ImmigrationResolved by Agent1:44
—
Explained sponsorship process and immigration team handoff
Jul 14, 9:16 AMChatbotHR ChatbotJPM-206976PTO BalanceResolved by Agent2:51
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 14, 8:45 AMChatbotHR ChatbotJPM-204088Benefits EnrollmentResolved by Agent2:15
Email
Reviewed dependent coverage rules after life event
Jul 14, 8:34 AMChatbotHR ChatbotJPM-205420OtherResolved by Agent1:51
—
Explained remote work guidelines policy
Jul 14, 8:07 AMChatbotHR ChatbotJPM-209018Relocation StatusResolved by Agent2:54
—
Confirmed housing package cap and temporary lodging end date
Jul 14, 8:00 AMChatbotHR ChatbotJPM-204682ImmigrationTransferred to Mobility2:59
Teams
Walked through I-9 reverification requirements
Jul 14, 3:03 AMChatbotHR ChatbotJPM-205303PTO BalanceResolved by Agent1:48
Email
Walked employee through PTO carryover policy for end of year
Jul 13, 11:35 PMChatbotHR ChatbotJPM-203415Paycheck QuestionTransferred to Benefits1:46
Teams
Walked through pay stub line items
Jul 13, 8:47 PMChatbotHR ChatbotJPM-204189OtherResolved by Agent1:32
—
Explained remote work guidelines policy
Jul 13, 6:56 PMChatbotHR ChatbotJPM-202254ImmigrationKnowledge Gap2:54
—
Explained sponsorship process and immigration team handoff
Jul 13, 4:33 PMChatbotHR ChatbotJPM-208272ImmigrationResolved by Agent2:33
—
Discussed sponsorship paperwork deadline
Jul 13, 3:02 PMChatbotHR ChatbotJPM-203048Workday Login IssueResolved by Agent1:55
—
Confirmed Workday SSO outage and provided expected resolution
Jul 13, 11:50 AMChatbotHR ChatbotJPM-204997OtherKnowledge Gap2:44
—
Reviewed referral bonus program details
Jul 13, 10:25 AMChatbotHR ChatbotJPM-207591Benefits EnrollmentTransferred to Benefits1:10
Teams
Helped employee compare plan options for upcoming enrollment
Jul 13, 8:08 AMChatbotHR ChatbotJPM-202689PTO BalanceKnowledge Gap2:54
—
Confirmed PTO balance before vacation request submission
Jul 13, 6:47 AMChatbotHR ChatbotJPM-206376Benefits EnrollmentResolved by Agent2:02
Email
Explained open enrollment window for medical plans
Jul 13, 3:58 AMChatbotHR ChatbotJPM-201001Paycheck QuestionResolved by Agent2:08
Email
Confirmed next pay date and direct deposit details
Jul 13, 3:09 AMChatbotHR ChatbotJPM-204749PTO BalanceResolved by Agent2:02
Email
Confirmed PTO balance before vacation request submission
Jul 13, 2:17 AMChatbotHR ChatbotJPM-202383Benefits EnrollmentTransferred to HRBP0:48
Teams
Reviewed dependent coverage rules after life event
Jul 13, 1:41 AMChatbotHR ChatbotJPM-204376Address ChangeResolved by Agent1:55
—
Confirmed payroll tax jurisdiction change after address update
Jul 12, 11:27 PMChatbotHR ChatbotJPM-205140Workday Login IssueTransferred to Benefits2:55
Teams
Resolved Workday access issue before payroll cutoff
Jul 12, 8:21 PMChatbotHR ChatbotJPM-207188PTO BalanceResolved by Agent2:02
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 12, 8:14 PMChatbotHR ChatbotJPM-204705PTO BalanceResolved by Agent2:48
Email
Explained PTO accrual for new hires in first year
Jul 12, 8:13 PMChatbotHR ChatbotJPM-207690Paycheck QuestionTransferred to HRBP1:12
Teams
Clarified one-time bonus payment timing
Jul 12, 6:44 PMChatbotHR ChatbotJPM-200312Paycheck QuestionResolved by Agent2:43
Email
Clarified one-time bonus payment timing
Jul 12, 6:13 PMChatbotHR ChatbotJPM-207602OtherResolved by Agent2:15
—
Explained wellness stipend reimbursement process
Page 8 · 50 sessions
PreviousNext