Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 22, 10:02 AMChatbotHR ChatbotJPM-208000ImmigrationTransferred to HRBP0:58
Teams
Discussed sponsorship paperwork deadline
Jul 22, 9:48 AMChatbotHR ChatbotJPM-201274Paycheck QuestionResolved by Agent1:59
Email
Confirmed next pay date and direct deposit details
Jul 22, 9:05 AMChatbotHR ChatbotJPM-203932Benefits EnrollmentResolved by Agent1:37
Email
Confirmed dental and vision benefits coverage and premiums
Jul 22, 8:53 AMChatbotHR ChatbotJPM-205176OtherTransferred to HRBP0:59
Teams
Reviewed tuition reimbursement eligibility
Jul 22, 7:51 AMChatbotHR ChatbotJPM-204629PTO BalanceResolved by Agent1:39
Email
Confirmed PTO balance before vacation request submission
Jul 22, 6:35 AMChatbotHR ChatbotJPM-201987PTO BalanceResolved by Agent1:42
—
Confirmed PTO balance before vacation request submission
Jul 22, 6:19 AMChatbotHR ChatbotJPM-204872PTO BalanceResolved by Agent1:55
Email
Explained PTO accrual for new hires in first year
Jul 22, 5:00 AMChatbotHR ChatbotJPM-208599Workday Login IssueKnowledge Gap1:57
—
Helped employee access Workday timesheet submission
Jul 22, 2:05 AMChatbotHR ChatbotJPM-207866ImmigrationResolved by Agent2:11
—
Provided contact for immigration specialist
Jul 22, 1:54 AMChatbotHR ChatbotJPM-209882Benefits EnrollmentTransferred to Benefits1:38
Teams
Compared PPO and HDHP plan tiers for employee
Jul 22, 1:33 AMChatbotHR ChatbotJPM-205281Manager ApprovalTransferred to HRBP2:27
Teams
Sent manager notification for pending approval
Jul 22, 1:33 AMChatbotHR ChatbotJPM-208564Address ChangeTransferred to HRBP0:58
Teams
Walked through Workday personal information edit flow
Jul 22, 1:03 AMChatbotHR ChatbotJPM-206745Benefits EnrollmentResolved by Agent1:09
Email
Reviewed dependent coverage rules after life event
Jul 22, 12:32 AMChatbotHR ChatbotJPM-200328Benefits EnrollmentResolved by Agent2:17
Email
Explained open enrollment window for medical plans
Jul 22, 12:23 AMChatbotHR ChatbotJPM-200305ImmigrationResolved by Agent2:25
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Discussed sponsorship paperwork deadline
Jul 22, 12:04 AMChatbotHR ChatbotJPM-207075Relocation StatusResolved by Agent1:36
—
Confirmed housing package cap and temporary lodging end date
Jul 21, 11:59 PMChatbotHR ChatbotJPM-201926OtherCaller Disconnected1:22
—
Reviewed referral bonus program details
Jul 21, 11:48 PMChatbotHR ChatbotJPM-209791Paycheck QuestionResolved by Agent0:56
Email
Clarified one-time bonus payment timing
Jul 21, 11:16 PMChatbotHR ChatbotJPM-205184OtherTransferred to Mobility2:46
Teams
Explained wellness stipend reimbursement process
Jul 21, 10:52 PMChatbotHR ChatbotJPM-204982Retirement PlanResolved by Agent1:02
Email
Reviewed catch-up contribution eligibility
Jul 21, 10:00 PMChatbotHR ChatbotJPM-205895PTO BalanceTransferred to Benefits0:50
Teams
Confirmed PTO balance before vacation request submission
Jul 21, 9:07 PMChatbotHR ChatbotJPM-203091Workday Login IssueResolved by Agent1:33
—
Walked through Workday password reset flow
Jul 21, 8:37 PMChatbotHR ChatbotJPM-203635Benefits EnrollmentResolved by Agent2:51
Email
Explained open enrollment window for medical plans
Jul 21, 8:17 PMChatbotHR ChatbotJPM-205102Paycheck QuestionResolved by Agent1:39
Email
Clarified tax withholding change after recent move
Jul 21, 6:22 PMChatbotHR ChatbotJPM-209352OtherTransferred to HRBP2:00
Teams
Walked through commuter benefits enrollment
Jul 21, 6:20 PMChatbotHR ChatbotJPM-208828Workday Login IssueResolved by Agent2:36
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Diagnosed multi-factor authentication issue with Workday
Jul 21, 6:04 PMChatbotHR ChatbotJPM-209062PTO BalanceResolved by Agent2:13
Email
Provided breakdown of used and pending PTO for current year
Jul 21, 5:40 PMChatbotHR ChatbotJPM-207496Address ChangeResolved by Agent0:57
—
Updated address in Workday after relocation
Jul 21, 5:39 PMChatbotHR ChatbotJPM-201723Address ChangeTransferred to Benefits1:31
Teams
Reviewed emergency contact update process
Jul 21, 5:29 PMChatbotHR ChatbotJPM-201458Paycheck QuestionResolved by Agent2:53
Email
Clarified one-time bonus payment timing
Jul 21, 4:56 PMChatbotHR ChatbotJPM-208902OtherResolved by Agent1:25
—
Reviewed referral bonus program details
Jul 21, 4:15 PMChatbotHR ChatbotJPM-209430PTO BalanceResolved by Agent2:50
Email
Provided breakdown of used and pending PTO for current year
Jul 21, 3:43 PMChatbotHR ChatbotJPM-208845PTO BalanceResolved by Agent3:00
Email
Walked employee through PTO carryover policy for end of year
Jul 21, 3:09 PMChatbotHR ChatbotJPM-208150PTO BalanceResolved by Agent2:16
—
Confirmed remaining PTO days and explained accrual schedule
Jul 21, 2:58 PMChatbotHR ChatbotJPM-200649Benefits EnrollmentResolved by Agent1:35
Email
Reviewed dependent coverage rules after life event
Jul 21, 2:21 PMChatbotHR ChatbotJPM-201125OtherResolved by Agent1:43
—
Reviewed referral bonus program details
Jul 21, 2:12 PMChatbotHR ChatbotJPM-206025Workday Login IssueTransferred to HRBP0:48
Teams
Helped employee access Workday timesheet submission
Jul 21, 2:08 PMChatbotHR ChatbotJPM-201740Retirement PlanResolved by Agent2:15
Email
Explained employer match and vesting schedule
Jul 21, 1:44 PMChatbotHR ChatbotJPM-207308Relocation StatusResolved by Agent2:08
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Provided counselor contact info for relocation questions
Jul 21, 1:41 PMChatbotHR ChatbotJPM-205165Relocation StatusResolved by Agent2:43
—
Confirmed housing package cap and temporary lodging end date
Jul 21, 12:46 PMChatbotHR ChatbotJPM-207241PTO BalanceResolved by Agent2:55
Email
Provided breakdown of used and pending PTO for current year
Jul 21, 12:44 PMChatbotHR ChatbotJPM-207604OtherResolved by Agent1:28
—
Reviewed referral bonus program details
Jul 21, 12:39 PMChatbotHR ChatbotJPM-203956Manager ApprovalResolved by Agent0:59
Teams
Explained delegate approval option for absent manager
Jul 21, 11:04 AMChatbotHR ChatbotJPM-206695Relocation StatusResolved by Agent1:21
—
Provided counselor contact info for relocation questions
Jul 21, 8:00 AMChatbotHR ChatbotJPM-205878Relocation StatusResolved by Agent1:20
—
Provided status update on Cartus relocation case
Jul 21, 5:26 AMChatbotHR ChatbotJPM-207960Benefits EnrollmentResolved by Agent2:46
—
Confirmed dental and vision benefits coverage and premiums
Jul 21, 5:11 AMChatbotHR ChatbotJPM-200432Relocation StatusResolved by Agent0:56
—
Provided status update on Cartus relocation case
Jul 21, 4:47 AMChatbotHR ChatbotJPM-205146PTO BalanceTransferred to Benefits2:03
Teams
Explained PTO accrual for new hires in first year
Jul 21, 12:35 AMChatbotHR ChatbotJPM-209324Relocation StatusResolved by Agent1:50
—
Provided counselor contact info for relocation questions
Jul 20, 11:48 PMChatbotHR ChatbotJPM-202252PTO BalanceResolved by Agent0:58
Email
Explained PTO accrual for new hires in first year
Page 3 · 50 sessions
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