Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 23, 6:32 PMChatbotHR ChatbotJPM-203713Relocation StatusResolved by Agent2:14
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Explained gross-up estimate for interstate move
Jul 23, 6:17 PMChatbotHR ChatbotJPM-202633PTO BalanceResolved by Agent1:32
Email
Provided breakdown of used and pending PTO for current year
Jul 23, 6:05 PMChatbotHR ChatbotJPM-201594ImmigrationResolved by Agent1:42
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Provided contact for immigration specialist
Jul 23, 2:38 PMChatbotHR ChatbotJPM-207425PTO BalanceResolved by Agent2:09
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Confirmed PTO balance before vacation request submission
Jul 23, 2:04 PMChatbotHR ChatbotJPM-209479Relocation StatusResolved by Agent0:58
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Provided status update on Cartus relocation case
Jul 23, 12:43 PMChatbotHR ChatbotJPM-206780Benefits EnrollmentKnowledge Gap2:46
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Confirmed dental and vision benefits coverage and premiums
Jul 23, 12:11 PMChatbotHR ChatbotJPM-201984Relocation StatusResolved by Agent1:01
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Confirmed housing package cap and temporary lodging end date
Jul 23, 11:40 AMChatbotHR ChatbotJPM-202182Workday Login IssueResolved by Agent1:59
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Diagnosed multi-factor authentication issue with Workday
Jul 23, 11:24 AMChatbotHR ChatbotJPM-202760Address ChangeKnowledge Gap2:26
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Updated address in Workday after relocation
Jul 23, 10:36 AMChatbotHR ChatbotJPM-201492ImmigrationResolved by Agent1:38
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Walked through I-9 reverification requirements
Jul 23, 10:17 AMChatbotHR ChatbotJPM-207963Manager ApprovalResolved by Agent1:46
Teams
Explained delegate approval option for absent manager
Jul 23, 8:34 AMChatbotHR ChatbotJPM-206236PTO BalanceResolved by Agent2:21
Email
Explained PTO accrual for new hires in first year
Jul 23, 8:24 AMChatbotHR ChatbotJPM-209821Manager ApprovalKnowledge Gap2:48
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Confirmed approval escalation path
Jul 23, 7:50 AMChatbotHR ChatbotJPM-209090OtherResolved by Agent2:27
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Reviewed referral bonus program details
Jul 23, 6:46 AMChatbotHR ChatbotJPM-201546OtherTransferred to Benefits1:39
Teams
Reviewed referral bonus program details
Jul 23, 5:20 AMChatbotHR ChatbotJPM-206732PTO BalanceResolved by Agent2:10
Email
Explained PTO accrual for new hires in first year
Jul 23, 4:05 AMChatbotHR ChatbotJPM-206805Workday Login IssueResolved by Agent1:45
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Diagnosed multi-factor authentication issue with Workday
Jul 23, 4:04 AMChatbotHR ChatbotJPM-208001Workday Login IssueResolved by Agent1:04
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Diagnosed multi-factor authentication issue with Workday
Jul 23, 4:01 AMChatbotHR ChatbotJPM-201655OtherResolved by Agent1:02
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Walked through commuter benefits enrollment
Jul 23, 3:20 AMChatbotHR ChatbotJPM-201850Paycheck QuestionResolved by Agent1:48
Email
Walked through pay stub line items
Jul 23, 2:38 AMChatbotHR ChatbotJPM-207633PTO BalanceKnowledge Gap1:25
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Walked employee through PTO carryover policy for end of year
Jul 23, 1:04 AMChatbotHR ChatbotJPM-208206Relocation StatusResolved by Agent2:00
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Explained gross-up estimate for interstate move
Jul 23, 12:42 AMChatbotHR ChatbotJPM-200850OtherCaller Disconnected2:22
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Reviewed tuition reimbursement eligibility
Jul 22, 10:58 PMChatbotHR ChatbotJPM-206484Manager ApprovalResolved by Agent1:06
Teams
Confirmed approval escalation path
Jul 22, 10:29 PMChatbotHR ChatbotJPM-203602Relocation StatusResolved by Agent2:01
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Provided status update on Cartus relocation case
Jul 22, 9:37 PMChatbotHR ChatbotJPM-204410Benefits EnrollmentResolved by Agent2:16
Email
Reviewed dependent coverage rules after life event
Jul 22, 9:12 PMChatbotHR ChatbotJPM-205227PTO BalanceResolved by Agent2:12
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 9:02 PMChatbotHR ChatbotJPM-201799Retirement PlanResolved by Agent2:58
Email
Confirmed beneficiary designation update
Jul 22, 8:00 PMChatbotHR ChatbotJPM-207365Relocation StatusResolved by Agent2:54
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Confirmed housing package cap and temporary lodging end date
Jul 22, 7:19 PMChatbotHR ChatbotJPM-205906Paycheck QuestionCaller Disconnected0:58
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Walked through pay stub line items
Jul 22, 6:46 PMChatbotHR ChatbotJPM-203578Paycheck QuestionResolved by Agent1:56
Email
Clarified tax withholding change after recent move
Jul 22, 6:43 PMChatbotHR ChatbotJPM-205741Paycheck QuestionResolved by Agent2:46
Email
Clarified tax withholding change after recent move
Jul 22, 5:42 PMChatbotHR ChatbotJPM-202479PTO BalanceResolved by Agent2:45
Email
Walked employee through PTO carryover policy for end of year
Jul 22, 5:16 PMChatbotHR ChatbotJPM-200697Manager ApprovalResolved by Agent2:42
Teams
Reviewed steps to escalate a stalled approval
Jul 22, 5:15 PMChatbotHR ChatbotJPM-201900Address ChangeResolved by Agent2:38
Email
Walked through Workday personal information edit flow
Jul 22, 5:10 PMChatbotHR ChatbotJPM-205256Manager ApprovalResolved by Agent1:23
Teams
Explained delegate approval option for absent manager
Jul 22, 4:53 PMChatbotHR ChatbotJPM-200150Manager ApprovalKnowledge Gap2:25
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Reviewed steps to escalate a stalled approval
Jul 22, 4:52 PMChatbotHR ChatbotJPM-201328Manager ApprovalResolved by Agent1:44
Teams
Confirmed approval escalation path
Jul 22, 2:03 PMChatbotHR ChatbotJPM-209594PTO BalanceResolved by Agent2:15
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 22, 1:56 PMChatbotHR ChatbotJPM-204562OtherTransferred to Benefits2:49
Teams
Explained wellness stipend reimbursement process
Jul 22, 1:45 PMChatbotHR ChatbotJPM-200560Relocation StatusTransferred to HRBP1:39
Teams
Reviewed timing of household goods shipment
Jul 22, 1:15 PMChatbotHR ChatbotJPM-202289Manager ApprovalResolved by Agent2:22
Teams
Reviewed steps to escalate a stalled approval
Jul 22, 12:56 PMChatbotHR ChatbotJPM-204564Manager ApprovalResolved by Agent1:08
Teams
Sent manager notification for pending approval
Jul 22, 12:41 PMChatbotHR ChatbotJPM-204000OtherResolved by Agent2:34
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Explained remote work guidelines policy
Jul 22, 12:17 PMChatbotHR ChatbotJPM-208054Relocation StatusTransferred to Mobility2:48
Teams
Confirmed housing package cap and temporary lodging end date
Jul 22, 12:01 PMChatbotHR ChatbotJPM-201955Address ChangeResolved by Agent1:10
Email
Updated mailing address for tax document delivery
Jul 22, 11:56 AMChatbotHR ChatbotJPM-200355PTO BalanceTransferred to HRBP3:00
Teams
Explained PTO accrual for new hires in first year
Jul 22, 11:37 AMChatbotHR ChatbotJPM-208458Benefits EnrollmentTransferred to HRBP1:24
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 11:06 AMChatbotHR ChatbotJPM-209071OtherResolved by Agent2:58
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Reviewed tuition reimbursement eligibility
Jul 22, 11:02 AMChatbotHR ChatbotJPM-200406PTO BalanceResolved by Agent2:31
Email
Provided breakdown of used and pending PTO for current year
Page 2 · 50 sessions
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