Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jun 30, 3:46 AMChatbotHR ChatbotJPM-206094Benefits EnrollmentKnowledge Gap1:05
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Explained open enrollment window for medical plans
Jun 30, 3:21 AMChatbotHR ChatbotJPM-203344Paycheck QuestionResolved by Agent1:45
Email
Confirmed next pay date and direct deposit details
Jun 30, 2:43 AMChatbotHR ChatbotJPM-206651Paycheck QuestionResolved by Agent2:23
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Confirmed next pay date and direct deposit details
Jun 30, 2:00 AMChatbotHR ChatbotJPM-203874Manager ApprovalTransferred to Benefits2:54
Teams
Explained approval workflow for pending PTO request
Jun 30, 1:45 AMChatbotHR ChatbotJPM-205768OtherResolved by Agent2:19
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Explained remote work guidelines policy
Jun 30, 1:44 AMChatbotHR ChatbotJPM-208272Paycheck QuestionTransferred to HRBP1:28
Teams
Walked through pay stub line items
Jun 30, 12:09 AMChatbotHR ChatbotJPM-204011PTO BalanceResolved by Agent1:20
Email
Confirmed remaining PTO days and explained accrual schedule
Jun 29, 11:59 PMChatbotHR ChatbotJPM-200849Manager ApprovalResolved by Agent2:24
Teams
Sent manager notification for pending approval
Jun 29, 7:50 PMChatbotHR ChatbotJPM-202350Benefits EnrollmentResolved by Agent1:01
Email
Reviewed dependent coverage rules after life event
Jun 29, 5:38 PMChatbotHR ChatbotJPM-208340ImmigrationResolved by Agent1:28
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Discussed sponsorship paperwork deadline
Jun 29, 12:44 PMChatbotHR ChatbotJPM-206073OtherResolved by Agent1:24
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Reviewed referral bonus program details
Jun 29, 10:34 AMChatbotHR ChatbotJPM-202494PTO BalanceTransferred to Benefits1:43
Teams
Explained PTO accrual for new hires in first year
Jun 29, 10:32 AMChatbotHR ChatbotJPM-207712Relocation StatusTransferred to HRBP2:05
Teams
Confirmed housing package cap and temporary lodging end date
Jun 29, 9:20 AMChatbotHR ChatbotJPM-200056Benefits EnrollmentResolved by Agent2:01
Email
Confirmed dental and vision benefits coverage and premiums
Jun 29, 8:47 AMChatbotHR ChatbotJPM-207598PTO BalanceResolved by Agent2:12
Email
Provided breakdown of used and pending PTO for current year
Jun 29, 8:36 AMChatbotHR ChatbotJPM-204755PTO BalanceTransferred to Benefits0:47
Teams
Provided breakdown of used and pending PTO for current year
Jun 29, 8:27 AMChatbotHR ChatbotJPM-206976OtherResolved by Agent2:39
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Walked through commuter benefits enrollment
Jun 29, 6:24 AMChatbotHR ChatbotJPM-207576Retirement PlanResolved by Agent1:10
Email
Walked through rollover options from previous employer
Jun 29, 4:50 AMChatbotHR ChatbotJPM-206575Paycheck QuestionKnowledge Gap1:19
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Walked through pay stub line items
Jun 29, 4:33 AMChatbotHR ChatbotJPM-203987Relocation StatusResolved by Agent1:42
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Provided counselor contact info for relocation questions
Jun 29, 3:31 AMChatbotHR ChatbotJPM-200646Paycheck QuestionResolved by Agent2:36
Email
Confirmed next pay date and direct deposit details
Jun 29, 2:13 AMChatbotHR ChatbotJPM-205333Relocation StatusTransferred to Mobility1:54
Teams
Confirmed housing package cap and temporary lodging end date
Jun 29, 12:59 AMChatbotHR ChatbotJPM-207061Manager ApprovalResolved by Agent2:22
Teams
Confirmed approval escalation path
Jun 29, 12:17 AMChatbotHR ChatbotJPM-207664PTO BalanceResolved by Agent0:49
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Provided breakdown of used and pending PTO for current year
Jun 28, 11:12 PMChatbotHR ChatbotJPM-205898Manager ApprovalResolved by Agent2:14
Teams
Sent manager notification for pending approval
Jun 28, 5:35 PMChatbotHR ChatbotJPM-203560Manager ApprovalResolved by Agent2:12
Teams
Explained approval workflow for pending PTO request
Page 16 · 26 sessions
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