Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jun 30, 4:05 AMChatbotHR ChatbotJPM-206094Benefits EnrollmentKnowledge Gap1:05
—
Explained open enrollment window for medical plans
Jun 30, 3:40 AMChatbotHR ChatbotJPM-203344Paycheck QuestionResolved by Agent1:45
Email
Confirmed next pay date and direct deposit details
Jun 30, 3:02 AMChatbotHR ChatbotJPM-206651Paycheck QuestionResolved by Agent2:23
—
Confirmed next pay date and direct deposit details
Jun 30, 2:19 AMChatbotHR ChatbotJPM-203874Manager ApprovalTransferred to Benefits2:54
Teams
Explained approval workflow for pending PTO request
Jun 30, 2:04 AMChatbotHR ChatbotJPM-205768OtherResolved by Agent2:19
—
Explained remote work guidelines policy
Jun 30, 2:03 AMChatbotHR ChatbotJPM-208272Paycheck QuestionTransferred to HRBP1:28
Teams
Walked through pay stub line items
Jun 30, 12:28 AMChatbotHR ChatbotJPM-204011PTO BalanceResolved by Agent1:20
Email
Confirmed remaining PTO days and explained accrual schedule
Jun 30, 12:18 AMChatbotHR ChatbotJPM-200849Manager ApprovalResolved by Agent2:24
Teams
Sent manager notification for pending approval
Jun 29, 8:09 PMChatbotHR ChatbotJPM-202350Benefits EnrollmentResolved by Agent1:01
Email
Reviewed dependent coverage rules after life event
Jun 29, 5:57 PMChatbotHR ChatbotJPM-208340ImmigrationResolved by Agent1:28
—
Discussed sponsorship paperwork deadline
Jun 29, 1:03 PMChatbotHR ChatbotJPM-206073OtherResolved by Agent1:24
—
Reviewed referral bonus program details
Jun 29, 10:53 AMChatbotHR ChatbotJPM-202494PTO BalanceTransferred to Benefits1:43
Teams
Explained PTO accrual for new hires in first year
Jun 29, 10:51 AMChatbotHR ChatbotJPM-207712Relocation StatusTransferred to HRBP2:05
Teams
Confirmed housing package cap and temporary lodging end date
Jun 29, 9:39 AMChatbotHR ChatbotJPM-200056Benefits EnrollmentResolved by Agent2:01
Email
Confirmed dental and vision benefits coverage and premiums
Jun 29, 9:05 AMChatbotHR ChatbotJPM-207598PTO BalanceResolved by Agent2:12
Email
Provided breakdown of used and pending PTO for current year
Jun 29, 8:55 AMChatbotHR ChatbotJPM-204755PTO BalanceTransferred to Benefits0:47
Teams
Provided breakdown of used and pending PTO for current year
Jun 29, 8:46 AMChatbotHR ChatbotJPM-206976OtherResolved by Agent2:39
—
Walked through commuter benefits enrollment
Jun 29, 6:43 AMChatbotHR ChatbotJPM-207576Retirement PlanResolved by Agent1:10
Email
Walked through rollover options from previous employer
Jun 29, 5:09 AMChatbotHR ChatbotJPM-206575Paycheck QuestionKnowledge Gap1:19
—
Walked through pay stub line items
Jun 29, 4:52 AMChatbotHR ChatbotJPM-203987Relocation StatusResolved by Agent1:42
—
Provided counselor contact info for relocation questions
Jun 29, 3:50 AMChatbotHR ChatbotJPM-200646Paycheck QuestionResolved by Agent2:36
Email
Confirmed next pay date and direct deposit details
Jun 29, 2:32 AMChatbotHR ChatbotJPM-205333Relocation StatusTransferred to Mobility1:54
Teams
Confirmed housing package cap and temporary lodging end date
Jun 29, 1:18 AMChatbotHR ChatbotJPM-207061Manager ApprovalResolved by Agent2:22
Teams
Confirmed approval escalation path
Jun 29, 12:36 AMChatbotHR ChatbotJPM-207664PTO BalanceResolved by Agent0:49
—
Provided breakdown of used and pending PTO for current year
Jun 28, 11:31 PMChatbotHR ChatbotJPM-205898Manager ApprovalResolved by Agent2:14
Teams
Sent manager notification for pending approval
Jun 28, 5:54 PMChatbotHR ChatbotJPM-203560Manager ApprovalResolved by Agent2:12
Teams
Explained approval workflow for pending PTO request
Page 16 · 26 sessions
Previous