Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 2:17 AMChatbotHR ChatbotJPM-204205Retirement PlanTransferred to Mobility2:36
Teams
Confirmed beneficiary designation update
Jul 24, 9:46 PMChatbotHR ChatbotJPM-201755PTO BalanceTransferred to Mobility1:27
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 24, 2:53 PMChatbotHR ChatbotJPM-204496Benefits EnrollmentTransferred to Mobility0:48
Teams
Compared PPO and HDHP plan tiers for employee
Jul 22, 12:24 PMChatbotHR ChatbotJPM-208054Relocation StatusTransferred to Mobility2:48
Teams
Confirmed housing package cap and temporary lodging end date
Jul 21, 10:09 PMChatbotHR ChatbotJPM-205184OtherTransferred to Mobility2:46
Teams
Explained wellness stipend reimbursement process
Jul 19, 1:48 AMChatbotHR ChatbotJPM-204717Retirement PlanTransferred to Mobility2:57
Teams
Explained employer match and vesting schedule
Jul 18, 9:15 PMChatbotHR ChatbotJPM-200089OtherTransferred to Mobility2:37
Teams
Explained wellness stipend reimbursement process
Jul 17, 9:03 PMChatbotHR ChatbotJPM-203732PTO BalanceTransferred to Mobility1:00
Teams
Provided breakdown of used and pending PTO for current year
Jul 17, 5:30 AMChatbotHR ChatbotJPM-203217Relocation StatusTransferred to Mobility2:08
Teams
Provided counselor contact info for relocation questions
Jul 16, 5:49 PMChatbotHR ChatbotJPM-201436PTO BalanceTransferred to Mobility0:47
Teams
Confirmed PTO balance before vacation request submission
Jul 16, 10:59 AMChatbotHR ChatbotJPM-206450Benefits EnrollmentTransferred to Mobility1:50
Teams
Reviewed dependent coverage rules after life event
Jul 12, 9:33 PMChatbotHR ChatbotJPM-204682ImmigrationTransferred to Mobility2:59
Teams
Walked through I-9 reverification requirements
Jul 10, 7:54 PMChatbotHR ChatbotJPM-201967Relocation StatusTransferred to Mobility2:25
Teams
Reviewed timing of household goods shipment
Jul 10, 12:00 AMChatbotHR ChatbotJPM-200300Workday Login IssueTransferred to Mobility1:47
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 9, 9:25 PMChatbotHR ChatbotJPM-204618PTO BalanceTransferred to Mobility1:14
Teams
Explained PTO accrual for new hires in first year
Jul 9, 11:53 AMChatbotHR ChatbotJPM-206423OtherTransferred to Mobility2:49
Teams
Walked through commuter benefits enrollment
Jul 9, 10:35 AMChatbotHR ChatbotJPM-201120PTO BalanceTransferred to Mobility1:40
Teams
Walked employee through PTO carryover policy for end of year
Jul 8, 7:37 PMChatbotHR ChatbotJPM-201155Relocation StatusTransferred to Mobility2:44
Teams
Reviewed timing of household goods shipment
Jul 8, 5:04 PMChatbotHR ChatbotJPM-200583Relocation StatusTransferred to Mobility0:52
Teams
Confirmed housing package cap and temporary lodging end date
Jul 7, 5:58 PMChatbotHR ChatbotJPM-209069PTO BalanceTransferred to Mobility1:59
Teams
Explained PTO accrual for new hires in first year
Jul 6, 12:12 PMChatbotHR ChatbotJPM-202889Benefits EnrollmentTransferred to Mobility2:59
Teams
Explained open enrollment window for medical plans
Jul 6, 11:15 AMChatbotHR ChatbotJPM-209704Paycheck QuestionTransferred to Mobility1:31
Teams
Clarified tax withholding change after recent move
Jul 3, 7:04 AMChatbotHR ChatbotJPM-202278Workday Login IssueTransferred to Mobility2:38
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 3, 12:27 AMChatbotHR ChatbotJPM-205691PTO BalanceTransferred to Mobility2:23
Teams
Walked employee through PTO carryover policy for end of year
Jul 2, 5:04 PMChatbotHR ChatbotJPM-208232Relocation StatusTransferred to Mobility2:55
Teams
Confirmed housing package cap and temporary lodging end date
Jul 1, 10:51 PMChatbotHR ChatbotJPM-208963Benefits EnrollmentTransferred to Mobility1:22
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 1, 12:55 PMChatbotHR ChatbotJPM-209108OtherTransferred to Mobility2:24
Teams
Walked through commuter benefits enrollment
Jul 1, 7:51 AMChatbotHR ChatbotJPM-203281OtherTransferred to Mobility1:13
Teams
Reviewed tuition reimbursement eligibility
Jul 1, 6:07 AMChatbotHR ChatbotJPM-201888Paycheck QuestionTransferred to Mobility1:59
Teams
Clarified one-time bonus payment timing
Jun 30, 2:15 PMChatbotHR ChatbotJPM-201569Relocation StatusTransferred to Mobility2:08
Teams
Confirmed housing package cap and temporary lodging end date
Jun 30, 5:30 AMChatbotHR ChatbotJPM-201251Manager ApprovalTransferred to Mobility2:32
Teams
Explained approval workflow for pending PTO request
Jun 30, 1:39 AMChatbotHR ChatbotJPM-203889Relocation StatusTransferred to Mobility1:10
Teams
Reviewed timing of household goods shipment
Jun 29, 6:27 PMChatbotHR ChatbotJPM-203015Relocation StatusTransferred to Mobility1:35
Teams
Provided status update on Cartus relocation case
Jun 28, 5:32 PMChatbotHR ChatbotJPM-202256Workday Login IssueTransferred to Mobility1:51
Teams
Helped employee access Workday timesheet submission
Jun 27, 7:41 AMChatbotHR ChatbotJPM-205333Relocation StatusTransferred to Mobility1:54
Teams
Confirmed housing package cap and temporary lodging end date
Page 1 · 35 sessions