Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 2:11 AMChatbotHR ChatbotJPM-204205Retirement PlanTransferred to Mobility2:36
Teams
Confirmed beneficiary designation update
Jul 24, 9:40 PMChatbotHR ChatbotJPM-201755PTO BalanceTransferred to Mobility1:27
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 24, 2:47 PMChatbotHR ChatbotJPM-204496Benefits EnrollmentTransferred to Mobility0:48
Teams
Compared PPO and HDHP plan tiers for employee
Jul 22, 12:18 PMChatbotHR ChatbotJPM-208054Relocation StatusTransferred to Mobility2:48
Teams
Confirmed housing package cap and temporary lodging end date
Jul 21, 10:03 PMChatbotHR ChatbotJPM-205184OtherTransferred to Mobility2:46
Teams
Explained wellness stipend reimbursement process
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