Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 10:20 AMChatbotHR ChatbotJPM-209552Workday Login IssueTransferred to HRBP0:54
Teams
Resolved Workday access issue before payroll cutoff
Jul 22, 1:55 PMChatbotHR ChatbotJPM-200560Relocation StatusTransferred to HRBP1:39
Teams
Reviewed timing of household goods shipment
Jul 22, 12:06 PMChatbotHR ChatbotJPM-200355PTO BalanceTransferred to HRBP3:00
Teams
Explained PTO accrual for new hires in first year
Jul 22, 11:47 AMChatbotHR ChatbotJPM-208458Benefits EnrollmentTransferred to HRBP1:24
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 8:59 AMChatbotHR ChatbotJPM-208000ImmigrationTransferred to HRBP0:58
Teams
Discussed sponsorship paperwork deadline
Jul 22, 7:49 AMChatbotHR ChatbotJPM-205176OtherTransferred to HRBP0:59
Teams
Reviewed tuition reimbursement eligibility
Jul 22, 12:30 AMChatbotHR ChatbotJPM-205281Manager ApprovalTransferred to HRBP2:27
Teams
Sent manager notification for pending approval
Jul 22, 12:29 AMChatbotHR ChatbotJPM-208564Address ChangeTransferred to HRBP0:58
Teams
Walked through Workday personal information edit flow
Jul 21, 5:18 PMChatbotHR ChatbotJPM-209352OtherTransferred to HRBP2:00
Teams
Walked through commuter benefits enrollment
Jul 21, 1:09 PMChatbotHR ChatbotJPM-206025Workday Login IssueTransferred to HRBP0:48
Teams
Helped employee access Workday timesheet submission
Jul 20, 10:32 PMChatbotHR ChatbotJPM-207118PTO BalanceTransferred to HRBP2:22
Teams
Explained PTO accrual for new hires in first year
Jul 20, 3:32 PMChatbotHR ChatbotJPM-208232ImmigrationTransferred to HRBP1:23
Teams
Walked through I-9 reverification requirements
Jul 20, 1:36 PMChatbotHR ChatbotJPM-206436OtherTransferred to HRBP1:24
Teams
Walked through commuter benefits enrollment
Jul 20, 5:11 AMChatbotHR ChatbotJPM-203365Benefits EnrollmentTransferred to HRBP0:47
Teams
Reviewed dependent coverage rules after life event
Jul 19, 4:25 AMChatbotHR ChatbotJPM-205202ImmigrationTransferred to HRBP0:57
Teams
Walked through I-9 reverification requirements
Jul 18, 10:37 AMChatbotHR ChatbotJPM-203312Relocation StatusTransferred to HRBP1:03
Teams
Confirmed housing package cap and temporary lodging end date
Jul 17, 7:52 PMChatbotHR ChatbotJPM-204904OtherTransferred to HRBP1:49
Teams
Explained remote work guidelines policy
Jul 16, 9:18 PMChatbotHR ChatbotJPM-201700Manager ApprovalTransferred to HRBP1:57
Teams
Explained approval workflow for pending PTO request
Jul 16, 2:39 PMChatbotHR ChatbotJPM-207014Benefits EnrollmentTransferred to HRBP2:34
Teams
Explained open enrollment window for medical plans
Jul 15, 9:09 PMChatbotHR ChatbotJPM-201543Relocation StatusTransferred to HRBP2:03
Teams
Provided counselor contact info for relocation questions
Jul 15, 10:44 AMChatbotHR ChatbotJPM-202428Relocation StatusTransferred to HRBP0:59
Teams
Explained gross-up estimate for interstate move
Jul 15, 7:18 AMChatbotHR ChatbotJPM-208981PTO BalanceTransferred to HRBP2:11
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 14, 2:57 AMChatbotHR ChatbotJPM-203405OtherTransferred to HRBP1:12
Teams
Walked through commuter benefits enrollment
Jul 14, 2:02 AMChatbotHR ChatbotJPM-204580ImmigrationTransferred to HRBP2:25
Teams
Confirmed status of permanent residency application
Jul 13, 10:38 PMChatbotHR ChatbotJPM-206415Relocation StatusTransferred to HRBP2:59
Teams
Confirmed housing package cap and temporary lodging end date
Jul 13, 3:29 PMChatbotHR ChatbotJPM-209822PTO BalanceTransferred to HRBP0:51
Teams
Walked employee through PTO carryover policy for end of year
Jul 13, 12:08 AMChatbotHR ChatbotJPM-204442Benefits EnrollmentTransferred to HRBP1:09
Teams
Reviewed dependent coverage rules after life event
Jul 11, 3:53 PMChatbotHR ChatbotJPM-202383Benefits EnrollmentTransferred to HRBP0:48
Teams
Reviewed dependent coverage rules after life event
Jul 11, 9:49 AMChatbotHR ChatbotJPM-207690Paycheck QuestionTransferred to HRBP1:12
Teams
Clarified one-time bonus payment timing
Jul 10, 4:28 PMChatbotHR ChatbotJPM-200416OtherTransferred to HRBP2:53
Teams
Reviewed tuition reimbursement eligibility
Jul 9, 8:37 PMChatbotHR ChatbotJPM-201001Workday Login IssueTransferred to HRBP1:58
Teams
Resolved Workday access issue before payroll cutoff
Jul 9, 2:07 PMChatbotHR ChatbotJPM-202947PTO BalanceTransferred to HRBP1:09
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 9, 2:01 PMChatbotHR ChatbotJPM-208078Workday Login IssueTransferred to HRBP2:50
Teams
Confirmed Workday SSO outage and provided expected resolution
Jul 8, 4:16 AMChatbotHR ChatbotJPM-203633Benefits EnrollmentTransferred to HRBP1:38
Teams
Reviewed dependent coverage rules after life event
Jul 7, 8:16 PMChatbotHR ChatbotJPM-205512Retirement PlanTransferred to HRBP1:08
Teams
Confirmed beneficiary designation update
Jul 3, 4:46 PMChatbotHR ChatbotJPM-206616Benefits EnrollmentTransferred to HRBP1:30
Teams
Reviewed dependent coverage rules after life event
Jul 3, 1:30 PMChatbotHR ChatbotJPM-205690PTO BalanceTransferred to HRBP2:27
Teams
Explained PTO accrual for new hires in first year
Jul 2, 1:39 PMChatbotHR ChatbotJPM-207307OtherTransferred to HRBP2:16
Teams
Reviewed referral bonus program details
Jul 2, 1:29 PMChatbotHR ChatbotJPM-205021PTO BalanceTransferred to HRBP1:06
Teams
Explained PTO accrual for new hires in first year
Jul 2, 3:32 AMChatbotHR ChatbotJPM-202448OtherTransferred to HRBP1:31
Teams
Reviewed referral bonus program details
Jul 1, 5:40 PMChatbotHR ChatbotJPM-206030Relocation StatusTransferred to HRBP2:40
Teams
Reviewed timing of household goods shipment
Jul 1, 1:41 PMChatbotHR ChatbotJPM-207158Workday Login IssueTransferred to HRBP1:29
Teams
Resolved Workday access issue before payroll cutoff
Jun 30, 2:42 AMChatbotHR ChatbotJPM-204782Manager ApprovalTransferred to HRBP2:36
Teams
Sent manager notification for pending approval
Jun 29, 10:07 PMChatbotHR ChatbotJPM-204557PTO BalanceTransferred to HRBP2:54
Teams
Confirmed remaining PTO days and explained accrual schedule
Jun 29, 3:52 PMChatbotHR ChatbotJPM-205338ImmigrationTransferred to HRBP2:36
Teams
Walked through I-9 reverification requirements
Jun 28, 7:16 AMChatbotHR ChatbotJPM-208272Paycheck QuestionTransferred to HRBP1:28
Teams
Walked through pay stub line items
Jun 27, 4:04 PMChatbotHR ChatbotJPM-207712Relocation StatusTransferred to HRBP2:05
Teams
Confirmed housing package cap and temporary lodging end date
Page 1 · 47 sessions