Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 26, 10:14 AMChatbotHR ChatbotJPM-209552Workday Login IssueTransferred to HRBP0:54
Teams
Resolved Workday access issue before payroll cutoff
Jul 22, 1:49 PMChatbotHR ChatbotJPM-200560Relocation StatusTransferred to HRBP1:39
Teams
Reviewed timing of household goods shipment
Jul 22, 11:59 AMChatbotHR ChatbotJPM-200355PTO BalanceTransferred to HRBP3:00
Teams
Explained PTO accrual for new hires in first year
Jul 22, 11:40 AMChatbotHR ChatbotJPM-208458Benefits EnrollmentTransferred to HRBP1:24
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 22, 8:52 AMChatbotHR ChatbotJPM-208000ImmigrationTransferred to HRBP0:58
Teams
Discussed sponsorship paperwork deadline
Jul 22, 7:43 AMChatbotHR ChatbotJPM-205176OtherTransferred to HRBP0:59
Teams
Reviewed tuition reimbursement eligibility
Jul 22, 12:24 AMChatbotHR ChatbotJPM-205281Manager ApprovalTransferred to HRBP2:27
Teams
Sent manager notification for pending approval
Jul 22, 12:23 AMChatbotHR ChatbotJPM-208564Address ChangeTransferred to HRBP0:58
Teams
Walked through Workday personal information edit flow
Jul 21, 5:12 PMChatbotHR ChatbotJPM-209352OtherTransferred to HRBP2:00
Teams
Walked through commuter benefits enrollment
Jul 21, 1:03 PMChatbotHR ChatbotJPM-206025Workday Login IssueTransferred to HRBP0:48
Teams
Helped employee access Workday timesheet submission
Jul 20, 10:25 PMChatbotHR ChatbotJPM-207118PTO BalanceTransferred to HRBP2:22
Teams
Explained PTO accrual for new hires in first year
Jul 20, 3:26 PMChatbotHR ChatbotJPM-208232ImmigrationTransferred to HRBP1:23
Teams
Walked through I-9 reverification requirements
Jul 20, 1:30 PMChatbotHR ChatbotJPM-206436OtherTransferred to HRBP1:24
Teams
Walked through commuter benefits enrollment
Jul 20, 5:04 AMChatbotHR ChatbotJPM-203365Benefits EnrollmentTransferred to HRBP0:47
Teams
Reviewed dependent coverage rules after life event
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