Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 25, 5:56 PMChatbotHR ChatbotJPM-208409Benefits EnrollmentTransferred to Benefits2:52
Teams
Reviewed dependent coverage rules after life event
Jul 25, 1:40 AMChatbotHR ChatbotJPM-201685OtherTransferred to Benefits1:30
Teams
Walked through commuter benefits enrollment
Jul 24, 1:59 PMChatbotHR ChatbotJPM-206428Paycheck QuestionTransferred to Benefits0:54
Teams
Walked through pay stub line items
Jul 24, 9:33 AMChatbotHR ChatbotJPM-208182Benefits EnrollmentTransferred to Benefits1:40
Teams
Explained open enrollment window for medical plans
Jul 24, 8:36 AMChatbotHR ChatbotJPM-201417Benefits EnrollmentTransferred to Benefits0:56
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 24, 3:38 AMChatbotHR ChatbotJPM-209652Benefits EnrollmentTransferred to Benefits1:54
Teams
Explained open enrollment window for medical plans
Jul 23, 6:48 AMChatbotHR ChatbotJPM-201546OtherTransferred to Benefits1:39
Teams
Reviewed referral bonus program details
Jul 22, 1:57 PMChatbotHR ChatbotJPM-204562OtherTransferred to Benefits2:49
Teams
Explained wellness stipend reimbursement process
Jul 22, 12:42 AMChatbotHR ChatbotJPM-209882Benefits EnrollmentTransferred to Benefits1:38
Teams
Compared PPO and HDHP plan tiers for employee
Jul 21, 8:48 PMChatbotHR ChatbotJPM-205895PTO BalanceTransferred to Benefits0:50
Teams
Confirmed PTO balance before vacation request submission
Jul 21, 4:27 PMChatbotHR ChatbotJPM-201723Address ChangeTransferred to Benefits1:31
Teams
Reviewed emergency contact update process
Jul 21, 3:35 AMChatbotHR ChatbotJPM-205146PTO BalanceTransferred to Benefits2:03
Teams
Explained PTO accrual for new hires in first year
Jul 20, 5:35 PMChatbotHR ChatbotJPM-205695Benefits EnrollmentTransferred to Benefits1:36
Teams
Helped employee compare plan options for upcoming enrollment
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