Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 25, 4:41 PMChatbotHR ChatbotJPM-208409Benefits EnrollmentTransferred to Benefits2:52
Teams
Reviewed dependent coverage rules after life event
Jul 25, 12:25 AMChatbotHR ChatbotJPM-201685OtherTransferred to Benefits1:30
Teams
Walked through commuter benefits enrollment
Jul 24, 12:44 PMChatbotHR ChatbotJPM-206428Paycheck QuestionTransferred to Benefits0:54
Teams
Walked through pay stub line items
Jul 24, 8:18 AMChatbotHR ChatbotJPM-208182Benefits EnrollmentTransferred to Benefits1:40
Teams
Explained open enrollment window for medical plans
Jul 24, 7:20 AMChatbotHR ChatbotJPM-201417Benefits EnrollmentTransferred to Benefits0:56
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 24, 2:23 AMChatbotHR ChatbotJPM-209652Benefits EnrollmentTransferred to Benefits1:54
Teams
Explained open enrollment window for medical plans
Jul 23, 5:33 AMChatbotHR ChatbotJPM-201546OtherTransferred to Benefits1:39
Teams
Reviewed referral bonus program details
Jul 22, 12:42 PMChatbotHR ChatbotJPM-204562OtherTransferred to Benefits2:49
Teams
Explained wellness stipend reimbursement process
Jul 21, 11:27 PMChatbotHR ChatbotJPM-209882Benefits EnrollmentTransferred to Benefits1:38
Teams
Compared PPO and HDHP plan tiers for employee
Jul 21, 7:33 PMChatbotHR ChatbotJPM-205895PTO BalanceTransferred to Benefits0:50
Teams
Confirmed PTO balance before vacation request submission
Jul 21, 3:12 PMChatbotHR ChatbotJPM-201723Address ChangeTransferred to Benefits1:31
Teams
Reviewed emergency contact update process
Jul 21, 2:20 AMChatbotHR ChatbotJPM-205146PTO BalanceTransferred to Benefits2:03
Teams
Explained PTO accrual for new hires in first year
Jul 20, 4:20 PMChatbotHR ChatbotJPM-205695Benefits EnrollmentTransferred to Benefits1:36
Teams
Helped employee compare plan options for upcoming enrollment
Jul 16, 4:21 PMChatbotHR ChatbotJPM-206908Benefits EnrollmentTransferred to Benefits2:55
Teams
Explained open enrollment window for medical plans
Jul 16, 1:43 PMChatbotHR ChatbotJPM-203706Benefits EnrollmentTransferred to Benefits2:41
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 16, 1:12 AMChatbotHR ChatbotJPM-204787Benefits EnrollmentTransferred to Benefits1:33
Teams
Compared PPO and HDHP plan tiers for employee
Jul 15, 11:05 PMChatbotHR ChatbotJPM-207145Workday Login IssueTransferred to Benefits0:49
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 15, 4:41 AMChatbotHR ChatbotJPM-204032Relocation StatusTransferred to Benefits2:04
Teams
Provided counselor contact info for relocation questions
Jul 15, 1:19 AMChatbotHR ChatbotJPM-209879Manager ApprovalTransferred to Benefits2:29
Teams
Explained approval workflow for pending PTO request
Jul 15, 12:12 AMChatbotHR ChatbotJPM-209696Workday Login IssueTransferred to Benefits2:55
Teams
Diagnosed multi-factor authentication issue with Workday
Jul 14, 11:13 PMChatbotHR ChatbotJPM-201708Benefits EnrollmentTransferred to Benefits2:39
Teams
Confirmed dental and vision benefits coverage and premiums
Jul 12, 11:48 AMChatbotHR ChatbotJPM-203415Paycheck QuestionTransferred to Benefits1:46
Teams
Walked through pay stub line items
Jul 11, 10:38 PMChatbotHR ChatbotJPM-207591Benefits EnrollmentTransferred to Benefits1:10
Teams
Helped employee compare plan options for upcoming enrollment
Jul 11, 11:40 AMChatbotHR ChatbotJPM-205140Workday Login IssueTransferred to Benefits2:55
Teams
Resolved Workday access issue before payroll cutoff
Jul 10, 4:40 PMChatbotHR ChatbotJPM-209841PTO BalanceTransferred to Benefits1:41
Teams
Walked employee through PTO carryover policy for end of year
Jul 10, 8:03 AMChatbotHR ChatbotJPM-200341OtherTransferred to Benefits2:37
Teams
Reviewed referral bonus program details
Jul 9, 10:23 PMChatbotHR ChatbotJPM-203748Manager ApprovalTransferred to Benefits1:30
Teams
Reviewed steps to escalate a stalled approval
Jul 8, 7:34 PMChatbotHR ChatbotJPM-207456Benefits EnrollmentTransferred to Benefits2:52
Teams
Reviewed dependent coverage rules after life event
Jul 7, 7:50 PMChatbotHR ChatbotJPM-205981PTO BalanceTransferred to Benefits1:09
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 6, 8:47 PMChatbotHR ChatbotJPM-207011PTO BalanceTransferred to Benefits1:28
Teams
Provided breakdown of used and pending PTO for current year
Jul 6, 12:41 AMChatbotHR ChatbotJPM-205768PTO BalanceTransferred to Benefits2:49
Teams
Confirmed remaining PTO days and explained accrual schedule
Jul 5, 11:04 PMChatbotHR ChatbotJPM-204195Benefits EnrollmentTransferred to Benefits1:10
Teams
Explained open enrollment window for medical plans
Jul 5, 4:06 PMChatbotHR ChatbotJPM-206313Relocation StatusTransferred to Benefits0:57
Teams
Reviewed timing of household goods shipment
Jul 3, 10:26 PMChatbotHR ChatbotJPM-205935Relocation StatusTransferred to Benefits2:03
Teams
Confirmed housing package cap and temporary lodging end date
Jul 3, 4:38 PMChatbotHR ChatbotJPM-201107Relocation StatusTransferred to Benefits2:22
Teams
Confirmed housing package cap and temporary lodging end date
Jul 1, 7:39 AMChatbotHR ChatbotJPM-207794Retirement PlanTransferred to Benefits1:43
Teams
Confirmed beneficiary designation update
Jun 30, 11:01 PMChatbotHR ChatbotJPM-200223PTO BalanceTransferred to Benefits2:50
Teams
Confirmed remaining PTO days and explained accrual schedule
Jun 30, 7:36 PMChatbotHR ChatbotJPM-207052PTO BalanceTransferred to Benefits2:41
Teams
Walked employee through PTO carryover policy for end of year
Jun 30, 2:07 PMChatbotHR ChatbotJPM-208163Address ChangeTransferred to Benefits0:49
Teams
Updated address in Workday after relocation
Jun 30, 9:35 AMChatbotHR ChatbotJPM-205154Address ChangeTransferred to Benefits1:56
Teams
Updated mailing address for tax document delivery
Jun 30, 6:43 AMChatbotHR ChatbotJPM-208095Workday Login IssueTransferred to Benefits2:41
Teams
Helped employee access Workday timesheet submission
Jun 29, 12:52 PMChatbotHR ChatbotJPM-200073Paycheck QuestionTransferred to Benefits1:52
Teams
Explained last paycheck net amount and deductions
Jun 29, 2:21 AMChatbotHR ChatbotJPM-204716Workday Login IssueTransferred to Benefits1:06
Teams
Confirmed Workday SSO outage and provided expected resolution
Jun 28, 6:08 AMChatbotHR ChatbotJPM-203874Manager ApprovalTransferred to Benefits2:54
Teams
Explained approval workflow for pending PTO request
Jun 27, 2:42 PMChatbotHR ChatbotJPM-202494PTO BalanceTransferred to Benefits1:43
Teams
Explained PTO accrual for new hires in first year
Jun 27, 12:44 PMChatbotHR ChatbotJPM-204755PTO BalanceTransferred to Benefits0:47
Teams
Provided breakdown of used and pending PTO for current year
Page 1 · 46 sessions