Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 1, 10:54 AMChatbotHR ChatbotJPM-202889OtherResolved by Agent2:19
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Reviewed tuition reimbursement eligibility
Jul 1, 4:44 AMChatbotHR ChatbotJPM-203167Paycheck QuestionResolved by Agent2:52
Email
Confirmed next pay date and direct deposit details
Jul 1, 2:25 AMChatbotHR ChatbotJPM-207885Paycheck QuestionResolved by Agent2:14
Email
Explained last paycheck net amount and deductions
Jul 1, 2:22 AMChatbotHR ChatbotJPM-203175ImmigrationResolved by Agent2:25
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Confirmed status of permanent residency application
Jul 1, 1:05 AMChatbotHR ChatbotJPM-203344Paycheck QuestionResolved by Agent1:45
Email
Confirmed next pay date and direct deposit details
Jul 1, 12:27 AMChatbotHR ChatbotJPM-206651Paycheck QuestionResolved by Agent2:23
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Confirmed next pay date and direct deposit details
Jun 30, 11:29 PMChatbotHR ChatbotJPM-205768OtherResolved by Agent2:19
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Explained remote work guidelines policy
Jun 30, 9:53 PMChatbotHR ChatbotJPM-204011PTO BalanceResolved by Agent1:20
Email
Confirmed remaining PTO days and explained accrual schedule
Jun 30, 9:43 PMChatbotHR ChatbotJPM-200849Manager ApprovalResolved by Agent2:24
Teams
Sent manager notification for pending approval
Jun 30, 5:34 PMChatbotHR ChatbotJPM-202350Benefits EnrollmentResolved by Agent1:01
Email
Reviewed dependent coverage rules after life event
Jun 30, 3:22 PMChatbotHR ChatbotJPM-208340ImmigrationResolved by Agent1:28
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Discussed sponsorship paperwork deadline
Jun 30, 10:28 AMChatbotHR ChatbotJPM-206073OtherResolved by Agent1:24
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Reviewed referral bonus program details
Jun 30, 7:04 AMChatbotHR ChatbotJPM-200056Benefits EnrollmentResolved by Agent2:01
Email
Confirmed dental and vision benefits coverage and premiums
Jun 30, 6:31 AMChatbotHR ChatbotJPM-207598PTO BalanceResolved by Agent2:12
Email
Provided breakdown of used and pending PTO for current year
Jun 30, 6:11 AMChatbotHR ChatbotJPM-206976OtherResolved by Agent2:39
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Walked through commuter benefits enrollment
Jun 30, 4:08 AMChatbotHR ChatbotJPM-207576Retirement PlanResolved by Agent1:10
Email
Walked through rollover options from previous employer
Jun 30, 2:18 AMChatbotHR ChatbotJPM-203987Relocation StatusResolved by Agent1:42
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Provided counselor contact info for relocation questions
Jun 30, 1:15 AMChatbotHR ChatbotJPM-200646Paycheck QuestionResolved by Agent2:36
Email
Confirmed next pay date and direct deposit details
Jun 29, 10:43 PMChatbotHR ChatbotJPM-207061Manager ApprovalResolved by Agent2:22
Teams
Confirmed approval escalation path
Jun 29, 10:01 PMChatbotHR ChatbotJPM-207664PTO BalanceResolved by Agent0:49
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Provided breakdown of used and pending PTO for current year
Jun 29, 8:56 PMChatbotHR ChatbotJPM-205898Manager ApprovalResolved by Agent2:14
Teams
Sent manager notification for pending approval
Jun 29, 3:19 PMChatbotHR ChatbotJPM-203560Manager ApprovalResolved by Agent2:12
Teams
Explained approval workflow for pending PTO request
Page 12 · 22 sessions
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