Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jul 5, 7:47 PMChatbotHR ChatbotJPM-205155ImmigrationResolved by Agent1:27
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Provided contact for immigration specialist
Jul 5, 6:21 PMChatbotHR ChatbotJPM-201879OtherResolved by Agent1:32
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Explained wellness stipend reimbursement process
Jul 5, 5:16 PMChatbotHR ChatbotJPM-208964PTO BalanceResolved by Agent1:45
Email
Confirmed PTO balance before vacation request submission
Jul 5, 5:13 PMChatbotHR ChatbotJPM-208127OtherResolved by Agent2:02
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Reviewed tuition reimbursement eligibility
Jul 5, 5:11 PMChatbotHR ChatbotJPM-202207Benefits EnrollmentResolved by Agent1:20
Email
Compared PPO and HDHP plan tiers for employee
Jul 5, 1:31 PMChatbotHR ChatbotJPM-204595PTO BalanceResolved by Agent1:11
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Confirmed remaining PTO days and explained accrual schedule
Jul 5, 12:54 PMChatbotHR ChatbotJPM-202548OtherResolved by Agent1:22
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Explained wellness stipend reimbursement process
Jul 5, 12:08 PMChatbotHR ChatbotJPM-201500Workday Login IssueResolved by Agent2:42
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Walked through Workday password reset flow
Jul 5, 11:35 AMChatbotHR ChatbotJPM-205498Benefits EnrollmentResolved by Agent2:02
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Reviewed dependent coverage rules after life event
Jul 5, 11:07 AMChatbotHR ChatbotJPM-206526Retirement PlanResolved by Agent2:08
Email
Reviewed catch-up contribution eligibility
Jul 5, 10:58 AMChatbotHR ChatbotJPM-200348Paycheck QuestionResolved by Agent3:00
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Explained last paycheck net amount and deductions
Jul 5, 4:27 AMChatbotHR ChatbotJPM-205173Workday Login IssueResolved by Agent0:45
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Walked through Workday password reset flow
Jul 5, 3:57 AMChatbotHR ChatbotJPM-202169Paycheck QuestionResolved by Agent2:02
Email
Explained last paycheck net amount and deductions
Jul 5, 2:54 AMChatbotHR ChatbotJPM-207123PTO BalanceResolved by Agent0:56
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Provided breakdown of used and pending PTO for current year
Jul 5, 12:22 AMChatbotHR ChatbotJPM-209794PTO BalanceResolved by Agent2:11
Email
Confirmed PTO balance before vacation request submission
Jul 5, 12:05 AMChatbotHR ChatbotJPM-209119OtherResolved by Agent2:02
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Reviewed referral bonus program details
Jul 4, 11:16 PMChatbotHR ChatbotJPM-202229PTO BalanceResolved by Agent1:55
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Confirmed remaining PTO days and explained accrual schedule
Jul 4, 10:13 PMChatbotHR ChatbotJPM-206586PTO BalanceResolved by Agent2:36
Email
Confirmed PTO balance before vacation request submission
Jul 4, 9:01 PMChatbotHR ChatbotJPM-202481Benefits EnrollmentResolved by Agent1:02
Email
Confirmed dental and vision benefits coverage and premiums
Jul 4, 7:17 PMChatbotHR ChatbotJPM-200148Benefits EnrollmentResolved by Agent1:05
Email
Explained open enrollment window for medical plans
Jul 4, 7:09 PMChatbotHR ChatbotJPM-204207Benefits EnrollmentResolved by Agent1:36
Email
Compared PPO and HDHP plan tiers for employee
Jul 4, 5:37 PMChatbotHR ChatbotJPM-200055Manager ApprovalResolved by Agent0:58
Teams
Reviewed steps to escalate a stalled approval
Jul 4, 3:09 PMChatbotHR ChatbotJPM-205762PTO BalanceResolved by Agent1:19
Email
Confirmed PTO balance before vacation request submission
Jul 4, 2:52 PMChatbotHR ChatbotJPM-205057Benefits EnrollmentResolved by Agent2:11
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Compared PPO and HDHP plan tiers for employee
Jul 4, 1:18 PMChatbotHR ChatbotJPM-204003PTO BalanceResolved by Agent1:39
Email
Explained PTO accrual for new hires in first year
Jul 4, 12:56 PMChatbotHR ChatbotJPM-204610Manager ApprovalResolved by Agent1:38
Teams
Explained approval workflow for pending PTO request
Jul 4, 12:13 PMChatbotHR ChatbotJPM-204817PTO BalanceResolved by Agent2:03
Email
Confirmed PTO balance before vacation request submission
Jul 4, 11:38 AMChatbotHR ChatbotJPM-200390Workday Login IssueResolved by Agent0:56
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Helped employee access Workday timesheet submission
Jul 4, 4:28 AMChatbotHR ChatbotJPM-204496Address ChangeResolved by Agent1:05
Email
Walked through Workday personal information edit flow
Jul 4, 3:43 AMChatbotHR ChatbotJPM-202799Manager ApprovalResolved by Agent1:13
Teams
Explained delegate approval option for absent manager
Jul 4, 2:50 AMChatbotHR ChatbotJPM-208660OtherResolved by Agent0:45
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Explained remote work guidelines policy
Jul 4, 2:45 AMChatbotHR ChatbotJPM-200287PTO BalanceResolved by Agent1:07
Email
Confirmed remaining PTO days and explained accrual schedule
Jul 4, 2:03 AMChatbotHR ChatbotJPM-207207PTO BalanceResolved by Agent0:51
Email
Confirmed PTO balance before vacation request submission
Jul 4, 1:31 AMChatbotHR ChatbotJPM-200773OtherResolved by Agent1:44
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Explained wellness stipend reimbursement process
Jul 4, 1:22 AMChatbotHR ChatbotJPM-207258OtherResolved by Agent1:42
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Explained remote work guidelines policy
Jul 4, 12:47 AMChatbotHR ChatbotJPM-208978Relocation StatusResolved by Agent2:26
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Provided status update on Cartus relocation case
Jul 4, 12:03 AMChatbotHR ChatbotJPM-209641Relocation StatusResolved by Agent2:50
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Explained gross-up estimate for interstate move
Jul 3, 10:35 PMChatbotHR ChatbotJPM-207792Paycheck QuestionResolved by Agent2:00
Email
Confirmed next pay date and direct deposit details
Jul 3, 10:05 PMChatbotHR ChatbotJPM-205291PTO BalanceResolved by Agent0:57
Email
Explained PTO accrual for new hires in first year
Jul 3, 9:39 PMChatbotHR ChatbotJPM-200951OtherResolved by Agent2:42
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Explained remote work guidelines policy
Jul 3, 7:11 PMChatbotHR ChatbotJPM-201186Benefits EnrollmentResolved by Agent1:35
Email
Helped employee compare plan options for upcoming enrollment
Jul 3, 6:27 PMChatbotHR ChatbotJPM-202615Paycheck QuestionResolved by Agent2:41
Email
Walked through pay stub line items
Jul 3, 5:42 PMChatbotHR ChatbotJPM-209742Paycheck QuestionResolved by Agent1:40
Email
Confirmed next pay date and direct deposit details
Jul 3, 4:58 PMChatbotHR ChatbotJPM-200361Benefits EnrollmentResolved by Agent2:56
Email
Reviewed dependent coverage rules after life event
Jul 3, 3:06 PMChatbotHR ChatbotJPM-204959PTO BalanceResolved by Agent2:48
Email
Explained PTO accrual for new hires in first year
Jul 3, 2:42 PMChatbotHR ChatbotJPM-201077Benefits EnrollmentResolved by Agent1:18
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Reviewed dependent coverage rules after life event
Jul 3, 12:53 PMChatbotHR ChatbotJPM-200645OtherResolved by Agent0:54
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Walked through commuter benefits enrollment
Jul 3, 10:34 AMChatbotHR ChatbotJPM-206368Paycheck QuestionResolved by Agent0:49
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Confirmed next pay date and direct deposit details
Jul 3, 10:32 AMChatbotHR ChatbotJPM-202547Workday Login IssueResolved by Agent2:21
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Helped employee access Workday timesheet submission
Jul 3, 10:09 AMChatbotHR ChatbotJPM-201524PTO BalanceResolved by Agent1:01
Email
Explained PTO accrual for new hires in first year
Page 10 · 50 sessions
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