Sessions

Most recent 50 agent sessions in this period

Last 7 daysLast 30 daysLast 90 days
TimeChannelAgentEmployeeTopicOutcomeDurationActionsSummary
Jun 29, 5:53 AMChatbotHR ChatbotJPM-207736OtherKnowledge Gap1:36
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Reviewed referral bonus program details
Jun 28, 10:44 PMChatbotHR ChatbotJPM-205379Relocation StatusKnowledge Gap2:10
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Explained gross-up estimate for interstate move
Jun 28, 10:55 AMChatbotHR ChatbotJPM-208423Relocation StatusKnowledge Gap1:24
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Provided status update on Cartus relocation case
Jun 28, 9:14 AMChatbotHR ChatbotJPM-206094Benefits EnrollmentKnowledge Gap1:05
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Explained open enrollment window for medical plans
Jun 27, 10:18 AMChatbotHR ChatbotJPM-206575Paycheck QuestionKnowledge Gap1:19
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Walked through pay stub line items
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