Sessions
Most recent 50 agent sessions in this period
| Time | Channel | Agent | Employee | Topic | Outcome | Duration | Actions | Summary |
|---|---|---|---|---|---|---|---|---|
| Jul 26, 12:43 PM | Chatbot | HR Chatbot | JPM-205140 | Immigration | Caller Disconnected | 2:18 | — | Provided contact for immigration specialist |
| Jul 23, 12:42 AM | Chatbot | HR Chatbot | JPM-200850 | Other | Caller Disconnected | 2:22 | — | Reviewed tuition reimbursement eligibility |
| Jul 22, 7:19 PM | Chatbot | HR Chatbot | JPM-205906 | Paycheck Question | Caller Disconnected | 0:58 | — | Walked through pay stub line items |
| Jul 21, 10:45 PM | Chatbot | HR Chatbot | JPM-201926 | Other | Caller Disconnected | 1:22 | — | Reviewed referral bonus program details |
| Jul 20, 6:27 AM | Chatbot | HR Chatbot | JPM-205814 | Relocation Status | Caller Disconnected | 2:18 | — | Confirmed housing package cap and temporary lodging end date |
| Jul 18, 1:40 PM | Chatbot | HR Chatbot | JPM-207126 | Relocation Status | Caller Disconnected | 1:40 | — | Confirmed housing package cap and temporary lodging end date |
| Jul 18, 10:54 AM | Chatbot | HR Chatbot | JPM-202186 | Workday Login Issue | Caller Disconnected | 1:40 | — | Helped employee access Workday timesheet submission |
| Jul 17, 1:22 PM | Chatbot | HR Chatbot | JPM-203527 | Benefits Enrollment | Caller Disconnected | 2:45 | — | Helped employee compare plan options for upcoming enrollment |
| Jul 17, 6:21 AM | Chatbot | HR Chatbot | JPM-209877 | Immigration | Caller Disconnected | 2:22 | — | Confirmed status of permanent residency application |
| Jul 15, 12:28 PM | Chatbot | HR Chatbot | JPM-205263 | Other | Caller Disconnected | 1:07 | — | Explained wellness stipend reimbursement process |
| Jul 10, 8:53 AM | Chatbot | HR Chatbot | JPM-204970 | Immigration | Caller Disconnected | 2:54 | — | Walked through I-9 reverification requirements |
| Jul 9, 2:31 PM | Chatbot | HR Chatbot | JPM-201865 | Retirement Plan | Caller Disconnected | 1:26 | — | Confirmed beneficiary designation update |
| Jul 8, 3:51 PM | Chatbot | HR Chatbot | JPM-208559 | Workday Login Issue | Caller Disconnected | 0:52 | — | Diagnosed multi-factor authentication issue with Workday |
| Jul 6, 10:51 PM | Chatbot | HR Chatbot | JPM-200057 | Other | Caller Disconnected | 2:29 | — | Walked through commuter benefits enrollment |
| Jul 5, 11:16 PM | Chatbot | HR Chatbot | JPM-207539 | Other | Caller Disconnected | 2:40 | — | Walked through commuter benefits enrollment |
| Jul 3, 7:29 AM | Chatbot | HR Chatbot | JPM-204381 | Paycheck Question | Caller Disconnected | 1:43 | — | Explained last paycheck net amount and deductions |
| Jul 1, 7:13 PM | Chatbot | HR Chatbot | JPM-209100 | Paycheck Question | Caller Disconnected | 2:50 | — | Clarified one-time bonus payment timing |
| Jun 30, 5:16 PM | Chatbot | HR Chatbot | JPM-200682 | Address Change | Caller Disconnected | 2:22 | — | Updated address in Workday after relocation |
| Jun 30, 5:09 AM | Chatbot | HR Chatbot | JPM-201910 | Immigration | Caller Disconnected | 2:21 | — | Provided contact for immigration specialist |
| Jun 30, 3:22 AM | Chatbot | HR Chatbot | JPM-201558 | Address Change | Caller Disconnected | 2:12 | — | Confirmed payroll tax jurisdiction change after address update |
| Jun 29, 3:54 PM | Chatbot | HR Chatbot | JPM-209534 | Relocation Status | Caller Disconnected | 1:45 | — | Explained gross-up estimate for interstate move |
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